Samsung Galaxy Fold Receives Complaints Of Screen Breakage; Samsung Blames It On Owners
It’s not been very many days since Samsung launched its premium foldable smartphone, Galaxy Fold, and it is already in the news, not for anything laudable! Reportedly, the screen of the super-expensive phone has started breaking along with the screen spasming out and blacking out too.
What is this new whirlwind Samsung has managed to get caught into? Read on to know all the details and Samsung’s respond too!
Samsung Galaxy Fold at $2000 – Justified or Not?
Samsung is planning to launch the innovative Galaxy Fold for a whopping $2000, and the US will get the smartphone from 26 April. The phone will be launched in the UK and Europe from May 3.
However, the phone has already been given out to reviewers to observe and spread the features of the phone. But the phone is not living up to the expectations of the testers and has shown quite some problems in the functioning, which makes us question the huge price tag if the phone’s results are this bad.
Screen Broken Within Two Days
Samsung Galaxy Fold’s display and screen have been showing the most problems. The screen of the phone folds in the middle giving it a tablet-look. One reviewerv complained that the screen of the phone he received for testing is ‘completely broken and unusable just two days in.’
Apparently, the phone comes with a plastic protective screen and there is a possibility that this screen might be mistaken for a screen cover. But if this plastic is peeled off, the phone will definitely be damaged and break.
But That’s Not All!
But this doesn’t seem to be the only problem with the phone. Another reviewer did not remove the protective peel from his phone and his device still broke. Multiple reviewers have posted videos of the left part of the foldable screen behaving erratically, which are making the rounds of the internet and it is difficult to predict how the phone will redeem itself.
As if all this wasn’t enough, another tester pointed out yet another flaw in the phone. He found out a bulge under the display where there is a fold crease, which causes the OLED panel to deform. A lump is formed between the hinge which supports the foldability and the display phone.
Samsung’s Response – No Changes in Plans
Apparently, Samsung does mention this flaw in the instruction manual that comes with the phone, “The main screen includes a special protective layer. Peeling off the protective layer or using any adhesives on the main screen, such as screen protectors or stickers, may cause damage.”
Samsung has responded to all the complaints almost immediately. They explained that only a few devices were given out to the testers to review. They also said, “We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.”
Apparently, the company also said that the durability of the phone has been thoroughly tested to endure its folding and unfolding for about 200,000 times, or about 100 times a day for five years. Samsung plans to give all the buyers of the phone an idea of the plastic covering of the phone, which wasn’t given to the reviewers.
On the other hand, the company has made it clear that there will be no changes to its plans of launching the phone on April 26th.