consumer

As per the findings of Accenture, $331 billion of revenue is lost, solely due to poor customer service experience by customers. Such is the magnitude of this problem, that 88% of Indian customers are likely to switch atleast one company due…

If the customer is king, then he won’t even give an inch…..1.8 inch to be precise. This can be treated as a brilliant case study on protecting and nurturing consumer rights in India. A customer from Ratlam, Madhya Pradesh fought a…

Its been barely a month since infamous Uber rape case incident came to fore and Uber were forced to shut down their services in Delhi. They are now back – and have started their operations has a licensed Radio Taxi cab operator. This is a…

Yes, that’s true. Indian telecommunication Industry is one of the fastest growing telecom market in the world. The mobile sector has grown from around 10 million subscribers in 2002 to reach 150 million by early 2007 registering an...

The consumer services industry that has historically evolved from the needs of the end consumers, is today at the threshold of witnessing unprecedented growth. Rising average income levels, growing disposable incomes, unprecedented growth…

I know a friend who recently started a company. He created a financial product for the other startups. No doubt that the product was great and very useful. He kept on asking his friends for the feedback including me and we gave him generous…

Indian Ecommerce Companies listen up – Contrary to popular belief, nearly half of Indian shoppers give more importance to customer service than product price according to latest Verint research. The report released by Verint based on…

I am sure at some point in your life you have faced problem with procurement of LPG Gas cylinders. Probably 99 percent of home cooking in urban India happens using LPG gas. The problems are compounded if you relocate to a new place or…

The National Sample Survey Office and Ministry of Statistics and Programme Implementation recently released some of the key indicators of household consumer expenditure in India and it makes for some interesting reading. The NSSO…

According to Nielsen consumer rankings, Mobile Messaging App – Whatsapp, Online retailer – Flipkart, Telecom Operator – Vodafone and Mobile manufacturer – Nokia top the rankings that are based on consumer experience and popularity for urban…

One area of business which always interested me is the lengths to which companies go to ensure patronage of their customers. Quite often, companies are more than willing to shell out millions of dollars to not only woo new…

In a recent webcast titled “The Rise of India's Digital Consumer”, the director of ComScore, Kedar Gavane provided interesting insights into the growth of internet usage in India over the twelve months ending in July 2012. The…

Just like how businesses depend on record management facilities, you too need to file and archive important personal, financial and other documents. They will be handy in times of uncertain situations like illness, disaster, robbery, death…

Figure this, nearly one-third of all the malaria-fighting drugs in the Southeast Asia region are fake or of bad quality. A perilous state of affairs that foretells the imminent washing out of our decade long fight against the disease. In…

Government of India recently released per capita consumption of Electricity in India and it makes for an an interesting reading.  The State of Goa (2004.77 kWh) & Puducherry (1864.5 kWh) account for maximum per capita consumption…

Faster growth in semi-urban India is driving growth in the PC Market in India as it expanded by 7.7% in Q1 2012 over Q4 2012. Even as compared to the first quarter of 2011, shipments of PCs grew 3.5%. In the period January-March 2012, 26.3…

Mobile Banking has really caught up in India – according to recently conducted survey by ACI Worldwide, 76% of Indian mobile respondents used their mobiles for banking in last 6 months. This percentage is highest across the world.…

In the history of Indian brands there have been many brands that have disappeared over a period of time. Some of them have disappeared for the right reasons but there are some that may need to be brought back. Here in this piece I want to…

Currently, tech savvy train commuters have only one option to access internet while travelling on trains in India – through their mobile handsets or by using a broadband stick that plugs into a USB drive. However we all know that getting a…

Telecom Regulatory Authority of India yesterday released regulations for Digital Cable & Broadcasting services – and it should put smile of Television viewers. It also addresses many disputes between Cable Operators & Channel…