Failed ATM Transactions – What you should know!


Raghu: “Today is just not a good day for me” said Raghu in an angry tone. Which caught Nitin’s attention from away from his computer?

Nitin: “What happened Raghu, never seen you so stressed.”

Raghu: “Dude I just went to the ATM and withdrew Rs 5,000 only I don’t know what happened because the ATM never gave me the money but the transaction slip that I got shows that the money has been debited. I don’t know if I will ever get my money back”.

Nitin: Don’t worry you will get your money back, but first I hope you have not thrown the transaction slip because you will really need it, try and make a copy too.

Raghu: No, I have it.

Nitin: Make a copy of it, now. Plus don’t worry. I will tell how to go about getting your money back.

If any of you have been in a similar situation, her are steps that will help you with getting your money back if such an incident happens with you!

ATM transactions

Life has definitely become simpler by using automated processes and one prime example of it is ATM facility. But unfortunately nothing in this world is fool proof. Many time users have faced problems in using ATM. A common problem faced by users is that the cash not being dispersed and account still being debited with equivalent amount. It becomes a very tedious process of getting this resolved.

Things to be kept in mind while doing ATM Transactions

Firstly the transaction slip is a very important document which comes to help. This slip come handy coz it contains all the important information about your ATM transaction as given below.

  1. Name of the ATM Bank –This refers to the ATM of the corresponding bank in which the transaction was made.
  2. Location –The ATM branch
  3. Date of transaction –The date at which the transaction was made
  4. Time of transaction –The time at which the transaction was made
  5. Transaction reference number –This is generally a 8-9 digit number which appears on the transaction slip
  6. Response Code
  7. Card No/Account Number– only the last 3-4 digits will be visible
  8. Nature of Transaction – Nature of transaction refers to the activity which was carried out while using the card, such as withdrawing cash, updating account details etc.

Process for reversal of failed ATM Transaction

  1. Scan or photocopy the transaction slip of the original ATM slip.
  2. Now fill a complaint by calling the customer care number .Do keep a track of the complaint number this will help in chasing in case there is a delay.
  3. In order to increase the effect do call up the bank and write an email to the bank, it’s a duty of the bank to reverse the charges wrongly made on the account. If the amount not has not credited within 7 working days then you are eligible for a compensation of 100rs every day after 7th day.

Reasons why a ATM Transaction fails

  1. By entering a wrong passed – By entering a wrong card number or password
  2. When there is not sufficient balance in the account
  3. In sufficient balance in the ATM machine
  4. Suspicious activity – A suspicious activity can be detected by entering wrong password again and again,
  5. When the card becomes dormant or inactive – Many times the bank does not let the person use the card because of inactivity of the card and the bank account becomes dormant
  6. Non maintainers of the back account – This refers to the holding of minimum balance in the account

Conclusion-It’s quite unfortunate that financial institutions sometimes put users in problems however one should not panic and try and gather the most of information and follow the right procedure to resolve the problem.

This article is written by Mr. Mayank Gupta, MBA Finance who blogs at where you can get your personal financial planning queries are resolved

  1. Balbir singh says

    I’m Balbir Singh, Bank of india account holder. I’m withdrawn 10000 rupees in TMB ATM on 08.12.2018 time 7.30 pm. The transaction is cancelled and also debited 10000 rupees in my account. Still now didn’t reverse that amount in my account. And I got msg from hdfc like, “Your unsuccessful ATM WDL txn on Oriantal Bank DEBIT/ATM Card ending 2401 of Rs. 10000.00 at location SBS NAGAR URAPAR on 08.12.2018 time 7.30 pm. is reversed to A/c. Regret inconvenience.” Please take my complaint and reverse that amount 10000 in ma A/c 650216510000876 immediately.
    Mobile no. 9876692065

  2. Raghu says

    Hi Sir
    When drawing money from ATM me and My friend also not get money and checked in balance showing debit amount plz help what is next to do! urgent

  3. suresh says

    ATM didn’t dispens the cash but money was deducted from my account. it was happened yesterday 16th jan 2018. please contact me on +917226069064

  4. Azad ansari says

    I am withdrawing money then cut is lite and process is closed and 500 rupees withdraw in my passbook

  5. imran says

    plz help me sir. I dont have the slip .what should i do??

  6. rajesh gaekwad says


  7. Indo Gulf Properties says

    A great read! very informative

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