WhatsApp has published its monthly report for the month of July.
Contents
Figures highest this fiscal
It reported that it banned 23,87,000 bad accounts between 1st July 2022 and 31st July 2022.
1,416,000 of these were proactively banned, before any reports from users.
The July numbers are the highest seen so far in the current fiscal.
Compliance report
WhatsApp India publishes the monthly report in compliance with Rule 4(1)(d) of the Indian Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
The report contains information on actions taken by WhatsApp in response to grievances received from users in India via the grievance mechanisms.
It contains details of accounts actioned in India through the app’s prevention and detection methods for violating the laws of India or WhatsApp’s Terms of Service.
Clarifications
WhatsApp clarified that it responds to all grievances received except when it is found to be a duplicate of a previous ticket.
An account is ‘actioned’ when an account is banned or a previously banned account is restored, as a result of a complaint.
Types of grievances
For the month of July, WhatsApp received 574 grievance reports and actioned 27 of them.
Of the 574, 392 pertained to ‘ban appeal’ while others were in the categories of account support, product support and safety.
Prevention better than cure
Aside from responding to and actioning on user complaints the platform deploys its own tools and resources to prevent harmful behaviour on the platform.
In the latest report it has emphasised its focus on prevention since it is better to stop harmful activity from happening in the first place than to detect it after harm has occurred.
What not to do
Sharing certain kinds of content against the rules or terms of service can lead to a ban and possibly even jail.
Users shall not share adult content, copyrighted content, MMS of a person, or any text or video associated with terrorist activities.
Sending too many messages and bulk messages can also lead to a ban.
WhatsApp says that it might not issue a warning before banning an account.
If one feels they were banned by mistake, they should email the company.
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