SBI Finally Launches UPI Powered SBI Pay App; Even Non-SBI Customers Can Register


SBI Pay UPI Mobile App

State Bank of India, which is India’s largest bank having a customer base of 200 million and 5.2 million mobile banking customers, has finally launched their own UPI (Unified Payment Interface) based app: SBI Pay.

SBI has thus became 18th bank from India to have their own UPI app for payments and shopping; whereas there are 30 banks which are accepting UPI based payments.

After PM Modi announced currency ban two weeks earlier, analysts were expecting SBI’s UPI app to be launched as soon as possible. Considering that cashless push is a major objective for demonetization, SBI should have launched their app earlier. One-fourth of all bank customers from India are on SBI’s platform right now.

HDFC Bank, ICICI Bank, Axis Bank and 15 other banks have already launched their own UPI based apps.

Arundhati Bhattacharya, chairman of SBI said, “With the current demonetisation drive of the government and the push towards digital or cashless payments, SBI Pay is expected to be a game changer in the digital payment ecosystem as the bank has the largest customer base in the country,”

Interestingly, NPCI (National Payments Council of India) hasn’t yet come out with specifications regarding UPI platform for iOS, because of which, SBI hasn’t yet launched iOS version of the app. Only Android version is available as of now.

Here is a list of all banks which have launched their UPI based apps:

  1. Karnataka Bank
  2. Federal Bank
  3. South Indian Bank
  4. Punjab National Bank
  5. Union Bank
  6. DCB Bank
  7. Canara Bank
  8. Bank of Maharashtra
  9. Catholic Syrian Bank
  10. ICICI Bank
  11. United Bank
  12. OBC
  13. UCO Bank
  14. HDFC Bank
  15. Vijaya Bank
  16. Andhra Bank
  17. Axis Bank

The Good Points

As UPI is platform independent, even non-SBI users can download SBI Pay, and start using it to send or receive money from other UPI users. Besides, no additional identifiers are required to send or receive payments: only a virtual payment address is required to operate it (which is attached with your phone number and bank account)

There are only 10,000 UPI transactions happening per day in India. Entry of SBI Pay is expected to increase this number.

The Bad Points

The version which went live doesn’t support payments for merchants and increased transaction limits, which is surprising to say the least. Only peer-to-peer transfers are right now available using this app.

Besides, several users complained to bugs and unfriendly UI of the app. For instance, in case SIM 1 is not active on your smartphone, then the app cannot be activated because SBI Pay uses only SIM 1 to send the verification text, and if the text is not send, then the whole process ends.

Some users were not able to locate change SIM 1 to SIM 2 for sending verification text. (later, users confirmed that this bug was fixed, and now they can choose the SIM to be used for sending verification messages). At the time of writing, the app has received 3.2 stars out of 356 reviews.

Being semi-wallet, this app cannot be used to store money like in a full wallet like Paytm or Freecharge. Instead, the money is directly debited from the attached bank account.

You can download the app right here.

Do let us know your experience of using SBI Pay.

Related: Here is our review of PhonePe UPI app.

  1. Haresh Devi says

    1. I had installed SBI Pay on my mobile. I made one payment transaction. After that, application was either not responding or it was giving MPIN related error.

    2. Bank person advised me to uninstall and reinstall the application. When I followed the instruction, application did not accept earlier unique ID that I had created for myself e.g. XXXX@sbi. I was to register my id as yyyy@sbi. That means earlier id could not be used especially when I had successfully registered and transaction was made. Here, I should have allowed to login with my earlier credentials. System could have helped me in using forgot password or forgot login id functionality.

    3. After re-installing SBI Pay and re-registering with another unique ID (but with same mobile number), I made one more transaction. After that again this application didn’t work. I removed application and installed again.

    4. Now here, when I try starting an application, it takes too much time to start and after some time, I get two options as “Decline” and “Accept”. The message for these two options is, “It seems that your Mobile Number/Sim serial number has been changed. A verification SMS will be send from your Mobile. Standard SMS Charges Apply. do you want to continue to update?”

    If I select Decline, then application gets closed and if I select Accept option then, system asks me to enter Old Mobile Number and Secret Question. After Submitting the information in these two fields, I get an error saying “your request could not be processed due to unable to capture your mobile no. Kindly check SMS is being sending from your Mobile Number or try again later.”

    1. Akhil says

      I am also facing the same problem-Error saying “your request could not be processed due to unable to capture your mobile no. Kindly check SMS is being sending from your Mobile Number or try again later”.Please help me how to resolved the issue

  2. Death_Race says

    Who said NPCI hasn’t come up with iOS based UPI service? iOS based UPI service is present. Banks are yet to integrate their system with NPCI. In fact Windows based UPI platform is also present. Current traffic is 45K+ transactions are per day with 70% success rate, and rest 30% unseccess bank are not fast enough to respond (Debit or Credit failure).

  3. Saurabh says

    I kept trying to register for SBI online but was unsuccessful. There are two many problems.

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