Jabong.com is now the most trafficked Ecommerce site in India if Google numbers are to be believed.
If you see the Unique visitor count, Jabong.com is attracting close to 50% more traffic than Flipkart.com which is phenomenal given that jabong.com has only been in market for about 9 months.
Yes, obviously they are investing piles of cash in advertising, but they are also backing it with up with great service.
I have ordered 3 times via jabong.com and my experience has been absolutely brilliant. They offered great prices, great variety for most of their products and best of all, their customer support has been top notch.
For a new site like Jabong, to get all the processes and people in place in such a short time is really commendable.
Debit / Credit Card payment at Doorstep
The biggest (positive) surprise for me was when I ordered new pair of shoes through Jabong recently. I am one who never orders Cash on Delivery, I never have. But during last order, I (by mistake) ordered COD.
When the Jabong courier boy came for delivery, I was pleasantly surprised when he said “ You can pay me by Cash or Card”.
One of the major problems most ecommerce sites face with CoD orders is that customer may does not carry cash at time of delivery. Here, the jabong delivery boy took out the nifty GPRS enabled card reader, swiped my card and handed me the reciept.
I was literally bowled over.
Now, I am not sure if Flipkart or other ecommerce sites offer this – but for me this was a first. I thought Cash on Delivery means Cash on Delivery not Card on Delivery!
Jabong has left me as one impressed customer – Kudos to them!