The aviation Industry has been growing over past few months after witnessing some of the worst times, thanks to increased taxes, high fuel prices, Union fights and standoffs ! The aviation Industry has also been in news for all the wrongs reasons…
But, things are surely getting better with Aviation Industry registering close to 50% growth year on year as well as month on month.
According to latest report released by Aviation ministry, there has been a sustained growth in both the capacity and demand which continued even in the month of January, 2011.
Indigo and Kingfisher remained the top performers in the Industry on back of good and timely services. Kingfisher currently holds 19.5% percent Indian market share closely followed by Indigo Airlines which has 19.2% market share. Although, the Jet Airways and Jet Lite combined market share is higher at 24.8 percent !
On back of festive peak season, December saw tremendous growth in seat factor ratio, with Indigo registering maximum seat factor of 93.3%. However, Jan seat factors dipped on lower demand.
Indigo scored very well in this area as well which registered lowest cancellation ratio of just 0.5 percent. Spicejet (0.9%) and Jet Airways (1.3%) also witnessed quite less cancellations. On other hand, JetLite was by far the worst performer with 3.5 percent flight cancellations!
Now this one is a surprise – Air India performed better than all other carriers registering least passenger complaints with only 1.2 in 10,000 passengers complaining about various services . Go Air was the worst performer with just over 5 passengers in 10k complaining about their services.
Out of the total complaints, 29 percent of all were for lost baggage, while 5.9 percent were refund related issues!
Isn’t it surprising that passengers flying on Air India complain the least !