Zomato is yet again in the headlines, this time around its regarding a fine of Rs 10,000 and a meal!
Recently, a man ordered a pizza, and his order was cancelled by Zomato. He took the matter with to the Chandigarh State Consumer Disputes Redressal Commission and said that his order was cancelled by the food aggregator despite the campaign “Zomato users will now get their food on time guaranteed or get their money back.”
A Fine of Rs. 10000 for Zomato
Ajay Sharma, the complainant, was then ruled in favor by the commission and asked Zomato to pay a fine of Rs 10,000 for “deficiency in rendering service and unfair trade practice.”
This was adjudged by President Justice Raj Shekhar Attri and Member Justice Rajesh K Arya and while announcing the fine said that such alluring advertisements or campaigns should not be published if they cannot be met.
The order by the judges read “For deficiency in rendering service and for indulgence into unfair trade practice on the part of the respondents and also for suffering immense physical harassment & mental agony, the respondents are liable to compensate the appellant”.
According to Ajay Sharma, he ordered a pizza back in 2020 at 10:15 pm wherein he placed an order worth Rs 287 including extra Rs 10. Around 10:30 pm, the order was refunded by Zomato and refund was initiated against the order.
According to the complainant, this was a violation of Zomato’s “on-time or free food” delivery scheme.
Deficiency in Rendering Service & Unfair Trade Practice
He added that “When the respondents charged Rs 10 extra for the “on time or free” campaign launched by them, they were expected to deliver the same on time and in not doing so and simultaneously, cancelling the order on their own, amounted to deficiency in rendering service and unfair trade practice on their part”.
In addition to the Rs 10,000 fine, the commission has also asked Zomato to provide one free meal to Sharma within a period of 30 days from the date of receipt of a certified copy of the order.
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