TCS Employee Becomes Zomato Delivery Agent: 6 Challenges He Faced, And Reported

TCS Employee Becomes Zomato Delivery Agent: 6 Challenges He Faced, And Reported
TCS Employee Becomes Zomato Delivery Agent: 6 Challenges He Faced, And Reported

Today we’ll discuss the peculiar case of a techie who left his job at TCS and decided to be a delivery executive!

However, this short stint wasn’t a pleasant experience for the engineer. Read on to find out why!

Techie Becomes Zomato Food Delivery Executive 

Srinivasan Jayaraman, who was employed at one of India’s top IT service providers, TCS, had quit his job. He reportedly had a week before moving on to his next gig, during which, he decided to take up food delivery.

He decided to be a part time food delivery executive at Zomato for an entire week, and in just a few days, he became familiar with the ups and downs of the job. The Chennai-based software engineer sympathized with the plight of food delivery workers, having faced the challenges himself.

Recently, we shared that Zomato is in talks with restaurants across the country to launch an ultra-fast 10-minute food delivery service. Zomato CEO Deepinder Goyal faced criticism for this promise, which would be risky for the delivery executives. 

To which he replied, “We do not put any pressure on delivery partners to deliver food faster. Nor do we penalize delivery partners for late deliveries. The delivery partners are not informed of the promised time of delivery. Time optimisation does not happen on the road and does not put any lives at risk.”

Jayaraman took to LinkedIn to share six key takeaways from his experience as a Zomato delivery executive.

Challenges Faced By Techie While Delivering Food

As per Jayaraman, in a lot of instances, customers fail to mention the correct location of the delivery. They also don’t update their phone numbers, he said.

He tagged Zomato in his post and said, “Please help/support our warriors. I have seen some notifications where you are planning to help with a petrol price hike. Really appreciate that. Keep helping them.”

He also said that he wasn’t able to locate a restaurant if he was new to the locality. Additionally, it wasnt easy to find the location even with the help of Google maps. 

He also found that the distance became a problem; he explained this through his own experience of having to deliver food in a location 14 km away from the restaurant from where the food was ordered. 

He also rubbished pre-conceived notions that hotspot locations receive more orders; he instead received fewer order from such areas even during peak hours. He reportedly received only three orders in three hours. 

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