Ever came across experience of food poisoning or paani-jyaada chai on a railway joint or onboard train – Did you ask a question as to who is catering it? Well, most of it would have been monopolized by the catering services of IRCTC.
Even though IRCTC is a subsidiary of Indian Railways, they have now decided to strip IRCTC from its catering responsibilities in Rajdhani, Duronto, Shatabdi and all other mail and express trains on account of increased passenger complaints about sub-standard food quality.
During the budget, Railway Minister Mamta Banerjee had hinted to end the monopoly in catering and a total restructuring of relationship between IRCTC and Railways – which took shape in the form of the Catering Policy- 2010 finalized by Railways providing that it shall take-over the management of all catering services as contracts come up for renewal.
Let’s have a small check as to what are the experiences of travelers as posted on Indian Consumer Complaints Forum:
1) T Gautaman: I agree. Railway food is just one rung lower than airline food, which is also mostly crap. The railways and IRCTC think that people travel only occasionally, so they can be forced to consume below mediocre food and beverages as they are captive customers during the journey.
2) Sankaranarayanan: The food at train was very worst even a dog will not eat that that type of food was given when I traveled on Navajeevan exp from Ahmedabad to Chennai on 22nd NOV-2009 PNR NO-8136547941.
Normally a 250ml of sealed pack of water will be served with meal was not given when I asked the supplier he was taking very roughly. These types of incidents give very very very bad impressions on IRCTC. I dont know IRCTC for us or we for IRCTC?
As if all above news are not enough – here is a heart breaking news as well.
IRCTC has also bagged the rights to provide catering service to sportspersons as well as team officials as per their dietary requirements during the Commonwealth Games.
See the drama surrounding it – IRCTC has set up a nodal office which will oversee the entire catering operation and hold consultations with nutrition experts and others. If you’re to be one of those spectators at any of the venues – beware! The IRCTC is also considering about selling its delicacies to you in the stadiums.
Should I wish pink of the health to the players participating in CWG?
This brings into light one more CWG-related controversial announcement by the government in terms of awarding the catering rights of the grand event to IRCTC. If this step – the one of stripping IRCTC off the catering contracts with Railways – was seen coming, why was it allowed to serve as CWG food caterers?