The government has asked state-run banks to take concrete steps to address mounting employee stress, unrealistic business targets, and growing workload concerns. The finance ministry’s directive follows months of complaints from bank unions and officers about long working hours, overlapping campaigns, and non-banking duties like election work.
Officials confirmed that the ministry has instructed PSBs to prepare detailed action plans to identify stress triggers and implement corrective measures. Bank boards have been told to take responsibility and integrate well-being goals into their operational reforms.
Reforms to Be Embedded in EASE 8.0 Agenda
According to government sources, banks have assured that employee welfare issues will be formally included in EASE 8.0 (Enhanced Access & Service Excellence) — the reform framework led by the Department of Financial Services. The latest version of EASE focuses on improving efficiency, customer service, and staff well-being.
During last month’s PSB Manthan Conclave, discussions centered on creating a future-ready, inclusive workforce emphasizing diversity, equity, and leadership development across all roles and genders.
After Tragic Incidents, Focus Turns to Human Capital
The government’s move comes after the tragic suicide of a Bank of Baroda chief manager in July, which reignited debate on work-related stress in PSBs. The All India Bank of Baroda Officers Association had issued a statement citing excessive pressure from multiple, poorly coordinated campaigns as a major source of stress.
To counter this, several PSBs have begun introducing digital counselling platforms, mentorship programs, and quarterly Employee Health Index (EHI) surveys to monitor workplace well-being.
Improved Financials, But At What Cost?
While PSBs have shown significant improvement in financial metrics — with gross NPAs dropping to 2.58% in March 2025 from 9.11% in March 2021, and net profits rising to ₹1.78 lakh crore — the government now wants to ensure that financial success doesn’t come at the cost of employee welfare.
The message is clear: India’s banking reforms must not only strengthen balance sheets but also build a healthier, more resilient workforce for the future.
