The new, much-promoted income tax portal launched on June 7, 2021, with the Bengaluru-based IT major Infosys as the developer of the new website.
However, the website started off with a staggering blow, as there were multiple tech glitches observed on the site. To resolve all the posted issues in time, Finance Minister Nirmala Sitharaman conducted a meeting on June 22, with the ministry members and officials from Infosys.
While it was expected that all the pending issues would fully resolve shortly after the June 22 meeting, there still seems to persist some technical challenges and glitches on the income tax website, though a lot lower in volume.
Chartered accountants, overseas firms and users filing the income tax return on the website are lodging complaints of existing glitches and in some cases, missing or non-functional forms and certificates on the website.
Technical Glitches Continue to Persist on IT Website
Well over two weeks have passed since FM Sitharaman conducted a meeting with the concerned officials of Infosys and other members, to address the large volumes of technical difficulties persisting on the newly launched income tax website.
The glitches, though lower in volumes now, still continue to exist on the website, creating problems for many, most of which majorly include key utilities like e-proceedings and digital signature certificates that are not yet functional.
Overseas companies are too facing difficulties in logging into the portal.
The Income Tax department has informed that it is constantly working together with Infosys to resolve the existing issues on the IT portal.
“The Department is also taking corrective measures based on feedback from taxpayers, tax professionals and representatives of ICAI to provide taxpayers with a smooth e-filing experience,” stated the Central Board of Direct Taxes (CBDT).
Some Glitches Reported
- Glitches in downloading the 143(1) notice for AY 2019-20 and previous years,
- Form-3 under the ‘Vivad se Vishwas Scheme’ is not visible.
- Non-availability of ITR 3, 5, 6 and 7 and functions related to rectification.
The e-proceedings tab is not fully functional, online rectification option is not available, JSON utility for filing tax returns in ITR 5, 6 and 7 is still not available and unlike the earlier website there is no tab for the VsV scheme for providing comprehensive information and no update of the pending actions tab, these are some of the functionalities amongst others that remain to be addressed in the new tax portal, states BDO India Partner Amit Ganatra.
PHDCCI’s Direct Taxes Committee Chairman Mukul Bagla informed that the taxpayer is not able to file ITR u/s 148 of the Income Tax Act for earlier years as download of utility is happening erratically and attachment of digital signature is not taking place consistently even though the return is required to be filed within 30 days of receipt of notice.
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