The public sector bank Bank of Baroda has taken another step towards bolstering its digital banking services and support, by launching its ‘New Digital Delivery channel – Whatsapp Banking’.
Through this initiative, the state-run bank will offer banking services to its customers via Whatsapp. It also states that it shall extend its support to all non Bank of Baroda customers, regarding queries and details related to banking products and services.
This initiative by BoB comes right after its launch of another such digital program, called the ‘Digital Lending Platform’, which facilitates in-principle approval for home, car and personal loans in 30 minutes without human intervention.
Let’s learn about all the features provided by BoB’s Whatsapp banking support, along with how you can activate it for your convenience.
Bank of Baroda’s Whatsapp Banking Features
In another one of its various initiatives towards strengthening its digital presence, Bank of Baroda has launched its ‘Whatsapp Banking’ feature, which will provide its customers with the ease of banking, right through Whatsapp, sitting at their homes.
Here are all the facilities and services provided by the bank through Whatsapp Banking.
- Check Account Balance
- Get Mini Statement (Get Mini Statement)
- Cheque Book Request
- Cheque Status Request
- Block Debit Card
- Raise the Complaint
- Know Customer ID
- Know Registered Mail ID
- Know Interest Rate and Charges
- Locate Nearest Branch / ATM
- Contact Centre Details
- Apply/ Know for various Banking Product/ Services / Offers
Through this platform, retail customers of Bank of Baroda can avail services 24X7, directly on Whatsapp.
This which would eliminate the need for installing the bank’s application on mobile phones, if the requirement is to only avail the services mentioned above, and all these can be enjoyed at no additional charge.
Whatsapp Banking for Non-BoB Users Too
Interestingly, even the individuals not having an account in Bank of Baroda, can use this Whatsapp Banking platform.
They can use it to enquire about the products, services, offers, and ATM & branches’ locations of the bank.
The Executive Director of BoB, A.K. Khurana says,
“We are consistently working towards introducing simple and innovative banking solutions using latest technologies.
With the growing prominence of social media, we believe that WhatsApp banking will offer immense convenience to our customers to meet their banking requirements.”
How to Activate Whatsapp Banking on Your Phone
Step 1: Register Yourself
Save Bank’s WhatsApp Business Account Number 8433 888 777 in your Mobile Contact list. You can also click on this link to directly start a conversation on Bank’s WhatsApp Number.
Step 2: Send Message
Send “HI” on this number using WhatsApp platform and initiate the conversation.
You must note that starting a conversation means agreeing to the terms and condition of WhatsApp Banking.
For more information on terms of usage of WhatsApp, click on this link.