Complaints Against Swiggy, Zomato Increase by 85%; Flipkart Received More Complaints Than Amazon

Even though online food ordering and delivery services sector in India is registering a boom and an upward graph, there has been more number of complaints recorded against leading food aggregators like Zomato and Swiggy in FY 20.

100% Grievances Recorded in FY20 Compared to FY19

Food aggregators like Zomato and Swiigy have been succeeding on  the back of growing customer base. Surprisingly, this FY the customers’ grievances with respect to food hygiene and quality standards have demarcated a spike rise.

According to the data provided by the government, such grievances in FY20 are heading towards a 100% increase from FY19.

The number of complaints filed with the National Consumer Helpline has increased from 1,053 in FY19 to 1,955 till January FY20, according to the data shared by the Ministry of Consumer Affairs, Food and Public Distribution MoS Danve Raosaheb Dadarao in Rajya Sabha earlier this month.

This is already an 85% increase from FY19.

Some More Complaints for Other Bodies

It has been found that food retailing companies aren’t the only sector that has been immersed with bad reviews this financial year.

In the span of April 2019 and September 2019, a total of 34,991 complaints were filed with the National Consumer Helpline against the top five companies, where Filpkart Internet and Amazon topped the list with 11,028 and 7,203 complaints respectively filed against them.

The other three were Reliance Jio Infocomm, Bharti Airtel and Vodafone.

As per the data, most of these complaints were resolved by the targeted companies and the total count of resolved complaints prospered to 34,342.

Different Regulatory Bodies look into different products such as the Food Safety and Standards Authority of India is concerned with food products, the Central Drug Controller with medicines/cosmetics to check for counterfeit and sub-standard products in the market on regular basis and if any deficiency is found, manufacturers are penalised as per the provisions in the related Acts.