Helpshift Raises USD10M Series A Funding Led By Intel Capital
Helpshift, San Francisco and Pune based Mobile CRM solutions company, has today announced that it has raised Series A funding round of $10 million. The funding round was led by Intel Capital with participation from Visionnaire Ventures and existing investors True Ventures and Nexus Venture Partners. Susan Choe, managing partner at Visionnaire Ventures will be joining the Helpshift board.
Helpshift had previously raised seed funding of $3.2 million in October 2012, bringing the total to $13.2 million in funding to date.
The funding raised will be used to expand their marketing focus and scale to meet the demand in the fast growing market.
Abinash Tripathy, co-founder and CEO, Helpshift said, “We’ve seen incredible global adoption of our platform among all parts of the app ecosystem, from games to m-commerce, to lifestyle apps. We’ve realized we have something that most mobile companies could benefit from and the only challenge for us has been the ability to scale to meet the explosive demand. This round of funding will enable us to attack each of these major mobile verticals and bring the benefits of Helpshift to thousands of app publishers”
Helpshift provides CRM solutions to companies building Mobile apps for smart devices. They have their own native mobile SDK (Software development kit) that can be integrated into any mobile app to enable two-way communications, helping companies talk to their customers directly inside their apps.
Helpshift helps to streamline one of the most important issues that mobile app developers face – direct communication with end users. With Helpshift solution, app developers can directly communicate with the users, understand and resolve their problems if any. This leads to much higher overall customer experience and in turn higher store ratings!