MakeMyTrip Ordered To Pay Rs 39,000 To Customer Whose Flight Was Cancelled Without Refund

Online ticket booking platform, Make My Trip, has been ordered to pay a remuneration of Rs. 39000 to a customer by the consumer court in Chandigarh.

The customer complained that his flight was cancelled without a refund. 

Make My Trip Ordered To Pay Rs. 39000 For Cancelled Air Tickets

The State Consumer Disputes Redressal Commission also seconded the district consumer court’s decision and directed Make My Trip to pay Rs. 39000 to the customer. 

The name of the complainant is Rajat Sharma, whose family said that they had booked flight tickets to Bagdogra and back from Chandigarh in March 2019 through the website of MMT. The booking was then confirmed after he paid Rs. 51688. 

Sharma’s complaint states that after this payment, the return flight was cancelled and they were given no reason or no prior notice for this. He stated that he made several attempts, but was not given any refund for the cancelled flight nor were they provided any alternative arrangements.

They had to book another flight, which cost Rs. 36469. 

MMT Blamed Jet Airways?

MMT reportedly blamed Jet Airways for flight cancellation; however, the company had become defunct and was under insolvency proceedings before the National Company Law Tribunal, Mumbai Bench.

MMT also said that the complainant had agreed to the terms and conditions of the user agreement, which state, “in case a flight is cancelled, the airline company will be responsible and is duly mentioned in the guidelines issued by the Directorate General of Civil Aviation (DGCA).”

Later, the District Commission ordered MMT to pay the complainant Rs 29,080 (the price of the return tickets) and Rs 10,000 (as compensation).

Make My Trip (India) appealed the District Commission’s decision before the State Commission.

After hearing the case, the State Commission concluded that the appellant had failed to do its duty to provide the respondents with the appropriate services even after collecting the convenience fee, as shown by the tickets. It claimed that the appellant had not made any alternate plans or arrangements for Rajat and his family’s return trip.

Therefore, the Commission denied Make My Trip’s (India) appeal and upheld the District Commission’s decision.