In September, over 2,209,000 Indian accounts were banned on the WhatsApp platform, as per its latest compliance report released on Monday.
Banned Accounts and Grievance Reports
Further, the compliance report mentions that 560 grievance reports were received by the messaging platform during the same time period.
According to a WhatsApp spokesperson, “WhatsApp is an industry leader in preventing abuse, among end-to-end encrypted messaging services. Over the years, we have consistently invested in Artificial Intelligence and other state of the art technology, data scientists and experts, and in processes, in order to keep our users safe on our platform,”.
The information was revealed when WhatsApp published its fourth monthly report for the 30-day period of September 1-30, In accordance with the IT Rules 2021.
Further adding, “This user-safety report contains details of the user complaints received and the corresponding action taken by WhatsApp as well as WhatsApp’s own preventive actions to combat abuse on our platform,”.
Why Would This Happen?
WhatsApp said that more than 95 per cent of the ban was due to the unauthorised use of automated or bulk messaging (spam).
So far, the global average number of accounts that WhatsApp bans to prevent abuse on its platform is around 8 million accounts per month.
During September, WhatsApp received 560 user reports spanning across account support (121), ban appeal (309), other support and product support (49 each) and safety (32).
At the same time, 51 accounts were actioned based on the reports received.
The “Accounts Actioned” denotes remedial action taken based on the reports.
Here taking action means either banning an account or a previously banned account being restored as a result of the complaint.
Prior to this, during August,
About 2 million Indian accounts were banned by WhatsApp while 420 grievance reports were received by the messaging platform.
These new IT rules came into effect in May.
Hence, the large digital platforms (with over 5 million users) required to publish compliance reports every month, along with the details of complaints received and action taken.
Interestingly, WhatsApp had emphasised previously that being an end-to-end encrypted platform, it has no visibility into the content of any messages.
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