Since last 24 odd hours, HDFC bank customers have gone through a harrowing time, as their net banking and UPI services were down.
At the time of writing this story, servers were still down, and users were not able to access any digital services of the bank.
What exactly has happened?
HDFC Bank Servers Down: No Net Banking, UPI
Since afternoon of November 21st, 2020, that is Saturday, HDFC Bank customers are not able to use the net banking and UPI features.
This prevented them from making any payments, transferring any payments, and use their UPI services.
This proved to be a major embarrassment for India’s biggest private sector bank.
What Happened Actually?
As per HDFC Bank, this ‘outage’ happened as their data centers encountered some technical issue, and their data centers were down.
This resulted in the non-working of their net banking and UPI services.
In a statement, HDFC Bank said, “An unexpected outage at one of our data centers has impacted some of our services. We are working towards restoration of the services, which shouldn’t take long. The inconvenience is sincerely regretted,”
There was no reason mentioned behind the reason of this sudden outage at the data centers.
Hi, an unexpected outage at one of our data centres has impacted some of our services. We are working towards restoration of the services, which shouldn’t take long. The inconvenience is sincerely regretted -Anay
— HDFC Bank Cares (@HDFCBank_Cares) November 21, 2020
This tweet was shared at 12 in the night of November 21st, and since then, there has bene no update.
This means that the HDFC servers are still down, and customers won’t be able to use any of their services.
HDFC Bank Customers Post Complaints On Social Media
HDFC Bank customers have been sharing their problems on social media, as they were not able to make any payments on the Saturday evening and night.
Here are some Tweets:
Everytime your servers are down, as a customer, I am expecting to be paid an "Embarrassment Fee" for feeling like a goonk in front of the store owner @HDFCBank_Cares @HDFC_Bank
— Ranjit Victor (@RanjitVictor) November 22, 2020
It's only me or everyone feel same way that sometimes platforms like @zerodhaonline and @HDFC_Bank sucks,
— Ravisutanjani Kumar (@Ravisutanjani) November 21, 2020
Server down, technical problems and outrages happens but still we don't get convince to switch with other products.
Is it the brand, trust, conviction?#HDFCBank #HDFC pic.twitter.com/NpxpbBrMdR
Looks like you have taken the Band Rakho too seriously. All your banking services are band @HDFC_Bank @HDFCBank_Cares #HDFCdown https://t.co/hprnA9Xv6K
— SM (@smsaurabhmehta) November 21, 2020
.@HDFC_Bank @HDFCBank_Cares entire payments stack is down. Cards, Internet banking, UPI, IMPS. No communication to customers.
— Sanket Nayak (@sankeyboy) November 21, 2020
This is a developing stry, and we will keep you updated, as more details come in.
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