#Coronavirus: Dominos, Swiggy, Zomato Start ‘Contactless’ Delivery’; But How Does It Work?
To combat the coronavirus pandemic, food delivery platforms, fast-food chains and online grocery firms have announced several measures to ensure safe deliveries, including ‘contactless drop-offs’, as per the reports.
What Does Domino’s Say?
Now, a customer can request her or his delivery to be left off at the doorstep rather than directly handed over, so that there is no interaction with the food courier.
Further, Domino’s Pizza has promised “zero contact delivery” across its 1,325 restaurants in the country.
The customers will have to choose the new option on the app before placing an order, for availing this service.
Moreover, the delivery person will keep the food in front of a customer’s doorstep in a carry bag to prevent the risk of infection.
Also, these “safety delivery experts” will wait outside to ensure the order is collected.
Further, Dominos has ensured that all its employees practice safety protocols in its restaurants.
What About Mcdonalds?
Meanwhile, McDonald’s has launched its own version of the same delivery method, calling it “contactless delivery”.
The crew members assembling food will not touch it with bare hands and take all necessary precautions, according to a statement released by the firm.
So far, India has seen three deaths and 137 positive cases of the novel coronavirus.
How Does ‘Contactless Procedures’ Work?
The online food ordering and delivery platform Swiggy has emailed an advisory to all its customers, informing them about the precautionary measures that the firm has been taking to ensure safe deliveries.
Further, the email says that their delivery partners are being trained in the “best practices of respiratory hygiene, proper method and frequency of washing hands as well as identification of associated symptoms”.
Also, the firm has advised some of its delivery partners to “self-quarantine themselves for the recommended period upon noticing any symptom”.
Further, the mail also says that Swiggy was in touch with all its restaurant partners to “ensure they’re aware of the best hygiene practices while handling and packaging food items”.
What About Zomato?
The food delivery company, Zomato, has said that it plans to offer insurance and financial support for its delivery staff in case they are infected with the virus.
“We are currently exploring compensation with our insurance partners, in case anyone from our delivery fleet is infected with COVID-19,” a company spokesperson has said.
Zomato founder, Deepinder Goyal had a tweet about their contactless food delivery option.
What Does Big Basket Say?
In an advisory email to customers, an
The online grocery retailer, Big Basket, has similarly said that its warehouses and hubs were being sanitized regularly with disinfectants to ensure the safety of products, in an advisory email to customers.
Also, the employees of the warehouses are being regularly checked for symptoms of coronavirus.
In addition to these precautionary measures, they also talked about the practiced “contactless procedures at the time of delivery”.
In case of cash-on-delivery payments, customers have the option of handing over the money in an envelope.
In case of payments made via debit cards, the delivery person will carry a “pre-sanitized card-swiping device in a transparent cover”.