Virgin Atlantic and Tata Consultancy Services (TCS) have renewed their long-standing collaboration with a seven-year contract.
Through the use of AI-driven solutions, the partnership seeks to modernize Virgin Atlantic’s operations with an emphasis on customer experience personalization and resilience.
Virgin Atlantic and TCS Renew Two-Decade Partnership with New 7-Year Agreement
The collaboration focuses on creating a future airline model that is more integrated, effective, and sustainable.
TCS will overhaul Virgin Atlantic’s core systems by implementing an AI-driven, cloud-first digital core.
The initiative seeks to increase the airline’s operational scalability, system resilience, and agility.
The establishment of a Technology Command Center in collaboration with Virgin Atlantic is a significant step in this transition.
This Command Center will act as the main hub for overseeing Virgin’s digital transformation and offer real-time operational insights.
It is intended to provide frontline staff with timely, contextual data to improve customer service and optimize technology operations.
Along with making travel smarter and more sustainable, the improvements are meant to improve the experience for both crew and passengers.
Virgin Atlantic’s CFO, Oli Byers, said: “It’s that simple, we exist to make our customers smile. We will be able to provide experiences that are more intelligent, straightforward, and memorable thanks to technology.
Byers underlined that TCS has been a useful partner for more than 20 years and will keep assisting Virgin with system modernization and AI-powered efficiency improvements.
TCS to Provide Aviation Expertise and Proprietary Technologies, Including AI WisdomNext and Cognix
TCS will share its expertise in the aviation sector as well as its proprietary technologies, including TCS AI WisdomNext and TCS Cognix.
The goal of these tools is to hasten Virgin Atlantic’s transformation in the areas of customer experience, sustainability, efficiency, and revenue.
The technology solutions will be implemented by a dedicated TCS team that is acquainted with Virgin’s operations.
Amit Kapur, UK & Ireland Country Head at TCS, said: “By combining our deep aviation expertise with advanced capabilities in data, AI, and engineering, we’re helping Virgin Atlantic… redefine the future of travel.”
Virgin Atlantic has one of the youngest and most fuel-efficient fleets in the aviation industry, and it is well-known for its emphasis on sustainability.
The airline created history in 2023 when it used only Sustainable Aviation Fuel (SAF) for the first transatlantic flight.
Virgin Atlantic aims to achieve Net Zero emissions by 2050 and exclusively fly next-generation aircraft by 2028.
TCS shares were down 0.61% from the previous close at ₹3,394.30 as of June 4, 2025.
TCS and Virgin Atlantic’s renewed partnership is part of a larger strategic goal to use innovation, sustainability, and artificial intelligence to transform air travel.
The blog ends by warning readers that the information is meant only for educational purposes and is not investment advice, and it encourages them to do their own research.
