BPO Industry in India

What is the first image that comes to mind when the call center profession is mentioned? Headset-clad 20-something men and women staring intently at their computer screens and talking away endlessly into their microphones, probably…

The business process outsourcing (BPO) market in India is estimated to grow 25% in 2010 and a bit lower at 19% in 2013, according to the Research firm Gartner. The research further provides insight that the domestic BPO services market…