Infosys Given 15 Days Deadline To Rectify All GST Bugs In Software; Govt Not Happy With Infosys

The tech giant Infosys has developed the software for GST Network, or GSTN, which is the technical platform for all your Goods and Services Tax queries and filings.

According to the finance ministry, since the past 30 months, there have been glitches and instances of taxpayer complaints on facing issues in filing returns on this GSTN portal. In this regard, the finance ministry has asked the IT giant to provide it with a quick resolution plan in the next 15 days.

Finance Ministry Sends a Strong Worded Letter to Infy

The finance ministry has been noting the “unresolved” problems and “tardy” progress made over the last two years on multiple issues faced by taxpayers in filing returns and in conclusion of this, has drafted a strong worded letter to Infosys.

On Saturday, revenue secretary held a meeting with top Infosys officials on the persistent glitches seen on GST network and decided to ask Infosys chairman Nandan Nilekani to make an urgent presentation before the GST Council on March 14.

Meanwhile, in a strongly worded letter to Infosys on March 5, the ministry said some of the problems highlighted as early as 2018 are still unresolved and failures month after month lead to genuine taxpayers “getting frustrated”.

Infosys Declines to Comment

Apparently, the GSTN portal has been facing slight issues and glitches since the past 30 months, with several complaints from taxpayers scoring in. It is noticed that the Master Service Provider, Infosys has been repeatedly asked to take timely action and to identify the root cause of issues after each event and take corrective action. However, problem still persists.

The ministry said such glitches on the portal lead to an unhealthy tax compliance requirement more so when on account of such disruptions some taxpayers end up becoming liable for payment of late fee, interest.

Thus, in a letter dated March 5, the finance ministry has requested the IT giant  to go through the pending issues, day-today disruptions and the future road map and come up with a plan for quick resolution within 15 days.

Infosys has set high international standards and it is expected that the efficiency which your organisation is known for should be visible in GST project also.