In an era where technology is evolving incessantly, the Mobile phone industry is advancing rapidly in order to keep up with the fast-paced evolution. Since they first came into existence over 30 years ago, mobile phones or smartphones as they are now referred to, have assisted in accelerating progress and improving communication between multiple parties over the years.
Owing to its contributions, it is hard to envisage a world without mobile devices, as it is now an integral requisite of our day-to-day life. People now have access to smartphones, which are portable devices with mobile as well as computing integration, through which they can keep in touch with their social circle as well as explore the World Wide Web with just a touch or click of a button. The mobile handset market has progressed over the years due to constant demand for new and technologically advanced devices.
With a plethora of smartphone options available in the market, consumers are now spoilt for choice with the advent of multi-featured, affordable and user-friendly smartphones made available by various mobile companies. Brands today are becoming more and more consumer centric, in order to be able to cater to the needs of their customers from all walks of life who may have varying tastes, preferences and necessities.
According to recent statistics and reports, the smartphone market has grown globally by up to 13% over the second quarter of 2015, and is anticipated to continue with the growth in the years to come. Aiding this growing need and demand for mobile phones is another booming sector, the Mobile Repairing Industry. These are the third-party players supporting the smartphone market through its post sales services and expanding their reach manifold over the past few years.
More and more individuals can now afford smartphones and with that comes a greater need for mobile repair shops. Since company specific cell phone retail and service centers are sometimes unable to provide adequate post-sales support, many customers opt for local solutions in order to save time and money.
The mobile mending market consists of unconventional independent repair shops, which cater to the needs of various consumers. Owing to its hyper local characteristic and good personal relation with the residents of the locality, many customers prefer to mend their mobile devices at such repair shops as they are easily accessible.
More features do not guarantee durability and some smartphones have a reputation of needing constant repair even after minimal use. Their screens are frangible along with various other delicate parts which need genuine care from external as well as internal damages. Most local mobile repair stores are usually stocked up with all kinds of accessories and phone protection products for varying degrees of damage control and provide further repair services on the phone through locally trained employees.
These days, many mobile repairing solutions are available online, assisting customers to get swift and easy access to various mobile service providers without going through any difficulties to reach them. By having an online presence, third-party businesses can provide their services to customers 24/7 unlike the manufacturer owned service centers.
Although there have been instances when third party involvement has confused customers since there are no fixed prices for mobile repair among local service providers and they may overcharge customers for basic services. However, the registered mobile repair shops usually have ties with certain cellular companies to provide consumers with easier after-sales support locally.
Regardless of their disorganized brick and mortar business, third-party vendors have been successful in assisting and encouraging the burgeoning mobile phone industry along with generating many employment opportunities. Their involvement in the mobile repairing ecosphere has made it possible for both the customers and vendors to reach out to each other without any complexity.
Keeping pace with the evolving smartphone ecosystem, third-party mobile repair services are evolving to maximize customer satisfaction and find a strong footing by helping accelerate the growth of mobile repair industry further. Most such services now consist of well-trained professionals who assure customers about quality maintenance and proper care of their smartphones, which in turn guarantees goodwill for the business.
Therefore, it can be concluded that the booming third party repairing industry has emerged as a support system to the burgeoning mobile device market. However underlining the significance of inducing regulations to this secondary market, there are many online third party mobile repair organizations working towards standardizing the entire ecosystem.
About the Author: This article is contributed by Mr. Puneet Gupta, Founder & Director, Buzzmeeh, an online repair & Service platform for Mobile Phones.
[…] this growing need and demand for mobile phones is another booming sector, the Mobile Repairing Industry. These are the third-party players supporting the smartphone market through its post sales services […]