Rs 50,000 Penalty On Air India For Forcing Handicap Passenger To Sit On Stools Due To Broken Seats


Mohul Ghosh

Mohul Ghosh

Feb 12, 2024


The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench, comprising Pawanjit Singh (President) and Suresh Kumar Sardana (Member), recently issued a significant ruling, holding Air India accountable for deficiencies in services. The airline faced allegations of failing to provide adequate services to passengers who had booked flight tickets from New York to Delhi, worth a substantial Rs. 8,24,964.

Defective Seats Lead to Inconvenience and Agony

In a recent judgment, a Chandigarh consumer court directed Air India to compensate a couple with Rs. 50,000 for causing inconvenience and mental anguish during their long-haul flight from New York to Delhi. The court noted the grievance of one handicapped passenger and observed that despite hefty payments, the airline provided defective business class seats.

According to the court’s findings, the complainants had purchased two business class air tickets worth Rs. 8,24,964 for their journey. However, upon boarding, they discovered that their seats were faulty, unable to slide or move forward. Despite lodging complaints, Air India failed to rectify the situation, compelling the passengers to endure discomfort throughout the flight.

Inadequate Seating: A Journey Marred by Pain and Discomfort

The court’s order highlighted the physical discomfort endured by the passengers due to the broken seats, with one of them experiencing swelling in the legs and feet throughout the arduous 14-hour journey. As the aircraft seats remained dysfunctional, the aggrieved couple resorted to using stools to support their feet, further exacerbating their ordeal.

To substantiate their claims, the complainants presented a compelling array of evidence, including ticket receipts, medical records documenting their discomfort, photographic evidence of the defective seats, and correspondence with the airline. The court, acknowledging the airline’s failure to address the deficiency, ruled in favor of the complainants, deeming Air India’s conduct as constituting unfair trade practices and deficient service.


Mohul Ghosh
Mohul Ghosh
  • 1722 Posts

Subscribe Now!

Get latest news and views related to startups, tech and business

You Might Also Like

Business
Dec. 8, 2022

Beat The Burden Of Medical Inflation With A Health Insurance

As disease rates rise and medical technology develops, treatment costs climb. It’s essential to understand that medical costs are not exclusively associated with hospitals. The cost of prescription drugs, diagnostic procedures, ambulance and operating room fees, consultations with doctors, and other costs are also constantly increasing. All of them could put a big strain on […]

Business
Dec. 8, 2022

3 Biggest Changes Of iOS 16.2 Update That Every iPhone User Should Know!

In its latest update Apple said that it is preparing for the iOS 16.2 update for iPhones across the world. Notably, like the previous release, there are a couple of changes coming for the iPhones.  iOS 16.2 Update Release Date So far, Apple has not announced a release date for iOS 16.2 update. Reportedly, the […]

Business
Dec. 8, 2022

300 Microsoft Employees Create Employee Union, First Time Ever: This Is How Microsoft Reacted

Around 300 workers at Microsoft Corp.’s ZeniMax Studios have commenced the process of forming a union which is said to be the first at the software giant in the US.  Here, Microsoft Corp.’s ZeniMax Studios known for popular video games including Skyrim and Fallout. Forming Union In Microsoft Corp Moreover, the quality assurance employees at […]

Business
Dec. 7, 2022

India Beats China In Air Travel Safety: Ranking Jumps From 102 To 48 In Global Aviation Safety

India’s air safety protocols and executions have improved drastically over the years, as validated by the findings of a specialized agency of the United Nations, the International Civil Aviation Organization or ICAO. The UN watchdog has upgraded India’s ranking in terms of aviation safety to the 48th position, jumping past the rankings of countries like […]

Recent Posts

Related Videos

   

Subscribe Now!

Get latest news and views related to startups, tech and business

who's online