Customer Service

Laxminarayan Krishnamurthy, who used to work in Central Bank and is now living in Mumbai had ordered a Samsung Galaxy smartphone on Snapdeal.com. When the delivery finally came, he received Vim Bar in the package. This outraged him, and he…

What do you think affects a customer’s buying decisions most in today’s era? If you thought that the vendor offering goods for the lowest price would get a lion’s share of the market, you need to wake up and get a better understanding of…

“Your call is crucial to us.” This is the first line a customer listens when calling into a company. But the irony is that this is heard after listening to automated response for about 2 minutes. The ever growing urge for not missing any…

Indian Ecommerce Companies listen up – Contrary to popular belief, nearly half of Indian shoppers give more importance to customer service than product price according to latest Verint research. The report released by Verint based on…

Arun’s Note: I have been a regular customer of Flipkart for over couple of years now and have had pleasant experiences with them in 9 out of 10 transactions I have conducted. I had one real bad experience (about a year back), when it came…

An excellent directive from consumer perspective for sure - TRAI yesterday came out with a directive that stating Every  service provider shall, within  forty-five days of coming into  force of these regulations, establish a…

(Article reproduced with Author’s permission) A few weeks back I invested a princely sum of money to buy my Airmax 2010 Nike shoes from the flagship store in San Francisco. Last week, just before traveling again, I washed my shoes and…