consumers

The reliance of people on their smartphones has increased tremendously in this years. India has huge demand for smartphones in India. Given the income that an average Indian makes, buying smartphone is still a big thing. With so many…

Consumers rights are being blatantly violated, and exploited by retailers in India, under the new GST regime. Thousands of consumers have lodged protests, stating that some retailers are charging GST on the Maximum Retail Price (MRP) of…

Amidst rising digital transactions all over the country, the issue of transaction frauds is also cropping up, with the same proportion. And these rising complaints and feedbacks related to such frauds are being noticed. Deputy…

Shopping via e-commerce portals is something unique - Never before the E-Commerce revolution could consumers buy products without even visiting the store. But this also leads to a lot of frauds. When the consumer’s only tool to…

Vodafone, one of the leading telecom operators in the country, which is soon to be merged with Idea Cellular has seen the highest number of complaints in the quarter ending December 2016. According to the latest Telecom Services…

In India, the average revenue per user or ARPU in telecom industry is around Rs 150 per month. This is certainly one of the lowest in the world, and telcos try every possible gambit to increase this number. Even if they are marginally…

What is the term “On-demand Economy”? On-Demand Economy refers to the contemporary economy activity due to the advancement of digital technology made possible by companies involved with technology that fulfills any customer demand by…

In one of the landmark decisions, National Consumer Disputes Redressal Commission (NCDRC) has severely criticized HDFC Bank to refusing to assist an Indian couple who were ‘trapped in Thailand and Singapore’. In fact, the forum declared…

As per the findings of Accenture, $331 billion of revenue is lost, solely due to poor customer service experience by customers. Such is the magnitude of this problem, that 88% of Indian customers are likely to switch atleast one company due…

Thinking brand, what are the things that can come into one’s mind? In all probability trust, sustainability, sale, timelessness or even price! A great platform to exhibit and create relationships with the consumer, the internet has…