On Thursday, Zomato CEO Deepinder Goyal announced ‘Rest Points’ – public shelters where delivery agents can “rest, recharge, and take a moment for themselves.”
Zomato’s Shelter Project : “Rest Points”
Through these ‘Rest Points’, Zomato will offer high-speed WiFi, first-aid support, phone-charging stations, washrooms and clean drinking water to Zomato delivery partners.
Goyal added that this will also be extended to delivery agents from other companies like Swiggy.
Crediting delivery partners as the “heart and soul” of their business, Deepinder Goyal said in the blog post in which he announced the initiative that “Our delivery partners have a tough job, and we do not yet have the public infrastructure to help them do their jobs better”.
The Rest Points are a part of The Shelter Project through which Zomato hopes to create a safer and more supportive gig environment for delivery agents. “We believe that by providing a space for all delivery partners to rest, recharge, and take a moment for themselves, we can create a better environment that promotes their physical and mental health,” Goyal said.
Two Rest Points in Gurugram Warmly Welcomed By Delivery Partners
Zomato is headquartered in Gurugram and two Rest Points are already operational in the city. In the other dense clusters of the food delivery business, more shall be constructed.
Deepinder Goyal also shared a photograph of one such Rest Point in his tweet announcing The Shelter Project. The picture shows a room painted in Zomato’s signature red colour with chairs lining the walls. Delivery agents from Zomato and Swiggy – the two biggest players in India’s food delivery business – can be seen occupying the room.
While some were photographed eating, other agents were seen charging their mobile phones. “We are thankful to see that these rest points have been warmly welcomed by not just Zomato delivery partners but delivery partners of multiple last-mile delivery players,” Goyal said.
