Gopal Vittal, the managing director of Bharti Airtel, has assigned a key performance indicator (KRA) for March 12 to each of the 19,000 workers in the firm.
Senior executives and all other Airtel staff members are urged by Vittal to cancel business appointments and spend the entire day interacting with customers in the field.
Let’s find out all the details!
Airtel Assigns Key Performance Indicators For Employees
In order to establish Airtel as a customer-focused telecom, the project would solicit direct market input on home internet services and 2G, 4G, and 5G mobile operations.
By the end of March, Airtel will have completed the rollout of its 5G network throughout all of India, and by December 2023, it will have 65 million 5G users.
In a shared email with Airtel staff, Vittal highlights the significance of the Customer Day program. The email promotes good attitudes and fervent participation in customer relationships.
Workers are expected to comprehend and show empathy for the difficulties that frontline employees and customers endure. In order to obtain insightful information, Vittal emphasizes the importance of actively listening to consumers and frontline staff.
To help influence future plans, it is encouraged that observations from the Customer Day activities be reported via an online form. The program demonstrates Airtel’s dedication to providing outstanding customer service and obsessing over its customers.
Workers Urged To Treat Customers With Courtesy
In the email, workers are urged to treat consumers with courtesy and refrain from inquiring about their personal lives when interacting with them. Vittal has urged everyone to take part in Customer Day activities and expresses excitement about them.
To encourage participation and enthusiasm for the project, use the hashtag #LetsPaintItRED. The aforementioned program highlights Airtel’s commitment to improving customer happiness and service quality.
Customer Day acts as a reminder of Airtel’s primary goals, which are to service customers and deliver outstanding experiences. The program is in line with Airtel’s larger brand-building approach and dedication to ongoing development.
Employees can better address customer demands by getting direct insights into the customer experience by spending a day in the field. In his email, Vittal emphasizes Airtel’s collaborative approach and the value of frontline employees in providing customer service.
