ChatGPT, the artificial intelligence chatbot developed by OpenAI and launched in November 2022 has taken the internet by storm.
During all these speculations, Tata Consultancy Services (TCS) said that generative artificial intelligence platforms like ChatGPT will create an “AI co-worker” and not replace jobs.
Help In Improving Productivity
Such tools will help improve productivity, but not change the business models for companies, said Milind Lakkad, the chief human resources officer (CHRO) of the country’s largest IT services firm that employs over 6 lakh people.
Further adding, “..it (generative AI) will be a co-worker. It will be a co-worker and that co-worker will take time for them to understand the context of the customer,”.
He explained that the context for a job to be executed will be industry and customer-centric, which will continue to come from the human who is being assisted in tasks by such a co-worker.
Lakkad said, “It is not that jobs will get replaced, but the job definitions will change,” in the comments which will assuage concerns about future jobs in the sector which is one of the biggest recruiters of engineering talent in the country.
Reason For Massive Layoffs
It appears that the introduction of platforms like ChatGPT has led to concerns on whether a trained human is needed at all to deliver the work which a technology company offers to clients.
There are already examples present of entire codes being generated through such platforms.
It is considered to be one of the reasons for massive layoffs by big tech companies across the world as it is being attributed to the emergence of such intuitive platforms.
According to Lakkad, the context in which a particular customer works is extremely important, and the need to differentiate its offerings from competition makes it essential for a customer to keep on evolving continuously.
Adding, the amount of work to be done by a human being versus the generative AI platforms will vary as per industry as well.
It will reduce the need for managerial talent but the demand for workers lower down the hierarchy will continue as they will get crucial skills on the context front, Lakkad said.
Lakkad said, “It’s (generative AI) a good thing to happen for the future, but I think it will be collaboration rather than replacement,” adding that the emergence of such tools will not change the business models.
Further adding, such tools will help improve the productivity, consistency of the work which gets delivered and reduce the need for governance, up the pace of delivery and reduce the need for peripheral functions.
