There are six fundamental rights that Indian Constitution grants to its citizen. This includes:
- Right to equality
- Right to freedom of speech and expression
- Right against exploitation
- Right to freedom of conscience and free profession, practice, and propagation of religion.
- Right of any section of citizens to conserve their culture
- Right to constitutional remedies for enforcement of Fundamental Rights.
However, in addition to these fundamental rights there are other rights that are also bestowed upon the government of India on its citizens.
‘Right to Repair’: What it Means?
One such newly developed right is a ‘Right to Repair’ framework developed by the Ministry of Consumer Affairs (MCA) to enable and allow the consumers to repair products at an optimal cost instead of buying new products altogether and encourages sustainability.
The ‘Right to Repair’ portal shall allow citizens to have their gadgets and vehicles repaired in a hassle-free manner.
It is like a one-stop shop which provides warranty related and post-sales information, provided by the consumer brands, to the consumers in India.
The website has four key sectors: farming equipment, mobiles and electronics, consumer durables and automobile equipment.
Whenever a device or product does not work properly, the consumers could either have it repaired or have it replaced with new. The former is affordable whereas the latter is expensive. This is where the framework comes into picture and gives the consumers a chance to repair their products at an optimal cost instead of buying new products altogether.
There is a list of consumer care contact details of all major consumer products manufacturers in the portal for quick and convenient reach out for assistance with repairs or technical support.
As per the website, through the consolidated list, the consumers can look for companies by name or consumer product name. “All the public information related to their products, service, warranty, terms and conditions, etc. are aggregated on this portal,” the website says.
This framework has been launched along the lines of the LiFE (Lifestyle For Environment) initiative launched by Prime Minister Narendra Modi in 2021.
Aimed at “mindful and deliberate utilisation, instead of mindless and destructive consumption” to protect and preserve the environment.
How to Avail Brand Related Information on Website?
1. The website can be accessed by clicking here. Once on it, the consumers can easily avail the list of registered brands on the homepage of the website. This includes prominent companies including Samsung, Apple, Hero, Boat, Panasonic, Realme among others.
2. The consumers can tap on any of these brands they require information about and will land on the ‘product listings’ section, featuring a range of products manufactured by the respective company.
3. Thereafter, the customers can click on the product they are looking for and it will lead them to a fresh page, featuring all the related information. This includes basic information, product information, customer care details, services details and other miscellaneous information.
4. Information such as product warranty, terms and conditions, compatibility of spare parts, hours of operation, authorised service centres can be found in these sections for the specific product to guide the consumers as per their needs.
5. Apart from them, a company overview and their social media handles are also displayed on the page to help the consumers avail authentic information and access to timely updates.
