People using Ola, Uber, Rapido and other app-based cab services in Pune could soon see fewer cases of overcharging and ride refusals. The Maharashtra government has directed all aggregator companies to comply with the new Motor Vehicle Aggregator Rules by September 1, warning that companies failing to register or follow the regulations could face suspension and other strict action.
The new framework is designed to improve passenger safety, regulate fares and make app-based transport services more transparent across the state.
Strict Action Against Overcharging
One of the biggest changes targets fare manipulation.
The new rules require aggregators to follow Regional Transport Authority (RTA)-approved base fares. While discounts of up to 25% below the base fare are allowed, surge pricing cannot exceed 1.5 times the approved fare.
Authorities have also warned that repeated violations, including overcharging and fare irregularities, could lead to penalties, suspension or cancellation of an aggregator’s licence.
Crackdown On Ride Refusals
The government is also targeting the widespread problem of drivers refusing rides.
Under the new rules, both drivers and passengers can face penalties for unjustified cancellations. Higher penalties have been prescribed for cancellations involving airport, railway station and hospital trips, where passengers are often left stranded.
The move is expected to reduce arbitrary ride refusals that have long frustrated commuters in cities like Pune and Mumbai.
Better Protection For Passengers
The rules introduce several passenger-friendly measures.
Every aggregator must provide:
- 24×7 customer support
- A grievance redressal mechanism
- Real-time GPS tracking
- Live trip sharing
- Emergency safety features
- Apps available in Marathi, Hindi and English
Authorities will also monitor compliance through a centralised digital system.
Benefits For Drivers Too
The policy is aimed at improving driver welfare as well.
Aggregators must ensure that drivers receive at least 80% of the fare collected from passengers. Drivers cannot work for more than 12 consecutive hours, and they are free to work with multiple aggregator platforms.
These provisions are intended to improve earnings while reducing driver fatigue.
September 1 Deadline
Transport Minister Pratap Sarnaik has instructed all aggregator companies to register under the new framework by September 1.
Companies that fail to comply may face strict enforcement action, including suspension of operations. The government says the objective is to create a transparent, safe and accountable app-based transport ecosystem across Maharashtra.
Summary
From September 1, app-based cab services in Maharashtra will operate under stricter rules aimed at curbing overcharging and ride refusals. Aggregators must follow regulated fares, limit surge pricing to 1.5 times the base fare, provide stronger passenger safety measures and ensure drivers receive at least 80% of the fare. Companies failing to comply with the new rules could face suspension and other regulatory action.
