Indian Railways Cancels Ticket 1 Hour Before Departure; Fined Rs 20,000


Rohit Kulkarni

Rohit Kulkarni

Apr 10, 2024


The India Railway Catering and Tourism Corporation (IRCTC) has been fined by a district consumer forum for Rs 20000 for cancelling confirmed tickets at the eleventh hour during festival season rush.

Indian Railways Cancels Ticket 1 Hour Before Departure; Fined Rs 20,000

Ticket Cancellation Woes on Howrah Special Train Journey

The complainant, in her complaint to the District Consumer Disputes Redressal Commission–II, Hyderabad, Khursheed Begum said she, in order to travel from Secunderabad to Vizianagaram, had booked 4 tickets via an app for the Howrah Special Train on Jan 13, 2021.

She paid a sum of 6,470 Rupees for 2AC and also received confirmation via email for the same.

On the day of the journey, she said that she received an automated call informing her of cancellation of her booked tickets. This was when she was already waiting at the platform to board the train and merely an hour before the commencement of her journey. 

Citing the automated call, she said that she was not given any reason as to why the cancellation was done. Despite calling the customer care centre number to understand the reason of cancellation, she did not receive any response.

She cited that back then it was Sankranti due to which all the buses had been booked already and with great ordeal, her family managed to get the tickets for ordinary bus, which amounted to another expense of 4,589 rupees.

Compensation to be Paid for Last-Minute Ticket Cancellation by IRCTC

A complaint was filed by complainant on the grounds of deficiency of service and unfair trade practice to the consumer forum since the tickets were cancelled on eleventh hour and that too without any valid reason.

Post this, when served notice, IRCTC did not appear before the forum and was considered ex parte.

The commission, during the trial, confirmed that the tickets were cancelled when the consumer was waiting on the platform at the Secunderabad railway station.

The bench said that “As no valid reasons have been assigned by the opposite party for either abrupt cancellation of confirmed tickets an hour before departure of train or deducting 470 while refunding the fare, we are under the considered view that it is just and reasonable to order considerable compensation to be payable to the complainant for inconvenience and hardship caused to her and her family apart from the refund of deducted amount”.


Rohit Kulkarni
Rohit Kulkarni
  • 1141 Posts

Subscribe Now!

Get latest news and views related to startups, tech and business

You Might Also Like

Business
Dec. 8, 2022

Beat The Burden Of Medical Inflation With A Health Insurance

As disease rates rise and medical technology develops, treatment costs climb. It’s essential to understand that medical costs are not exclusively associated with hospitals. The cost of prescription drugs, diagnostic procedures, ambulance and operating room fees, consultations with doctors, and other costs are also constantly increasing. All of them could put a big strain on […]

Business
Dec. 8, 2022

3 Biggest Changes Of iOS 16.2 Update That Every iPhone User Should Know!

In its latest update Apple said that it is preparing for the iOS 16.2 update for iPhones across the world. Notably, like the previous release, there are a couple of changes coming for the iPhones.  iOS 16.2 Update Release Date So far, Apple has not announced a release date for iOS 16.2 update. Reportedly, the […]

Business
Dec. 8, 2022

300 Microsoft Employees Create Employee Union, First Time Ever: This Is How Microsoft Reacted

Around 300 workers at Microsoft Corp.’s ZeniMax Studios have commenced the process of forming a union which is said to be the first at the software giant in the US.  Here, Microsoft Corp.’s ZeniMax Studios known for popular video games including Skyrim and Fallout. Forming Union In Microsoft Corp Moreover, the quality assurance employees at […]

Business
Dec. 7, 2022

India Beats China In Air Travel Safety: Ranking Jumps From 102 To 48 In Global Aviation Safety

India’s air safety protocols and executions have improved drastically over the years, as validated by the findings of a specialized agency of the United Nations, the International Civil Aviation Organization or ICAO. The UN watchdog has upgraded India’s ranking in terms of aviation safety to the 48th position, jumping past the rankings of countries like […]

Recent Posts

Related Videos

   

Subscribe Now!

Get latest news and views related to startups, tech and business

who's online