Genpact’s top management clarified that the official workday remains nine hours, including break time.
This clarification was issued in response to employee anxiety and speculation circulating on social media.
Genpact Reaffirms Nine-Hour Workday Amid Rumors of Extended Hours
Rumors had spread claiming that employees were being encouraged to work a 10-hour schedule.
Genpact stated that no change has been made to its work-hour policy.
The company emphasized that no manager is authorized to mandate extended work hours beyond the agreed-upon standard.
Genpact’s leadership reaffirmed its commitment to maintaining a balanced and humane work culture.
The company acknowledged that while productivity benchmarks may be evolving in the IT industry, its core principles on work-life balance remain unchanged.
This situation has reignited industry-wide conversations about expectations around work hours, use of digital monitoring tools, and psychological safety in hybrid work environments.
Although Genpact’s clarification may resolve internal confusion, the episode highlights how quickly ambiguity in workplace policies can impact employee morale.
Genpact’s response reflects a wider trend among tech firms – such as Infosys and Accenture – who are revisiting and formalizing work policies to retain employee trust while managing growth.
Genpact Enforces Mandatory 10 Hour Workdays; Employees Aren’t Happy
Recently, we reported that Genpact is facing mounting criticism for enforcing a mandatory 10-hour workday at select offices, including its Hyderabad location. Employees are required to log active hours daily, monitored through an internal dashboard. The move has triggered complaints across platforms like Reddit and Fishbowl, with workers calling it intrusive, exhausting, and out of step with modern work culture.
The company’s internal system flags inconsistencies in logged time, and deviations are reportedly being marked as “behavioural issues.” Employees claim the environment feels like hyper-surveillance, contributing to a sharp dip in morale. While technically compliant with Indian labour laws, the policy contrasts with global trends that favour flexibility and work-life balance post-COVID.
Genpact is offering Rs 3,000 per month for adhering to the new schedule—about Rs 150 per day. Employees have openly criticised the incentive as symbolic rather than meaningful, saying it does not compensate for the increased mental and physical strain.
