Digital Tokens Will Replace OTPs For Bank Customers In Singapore: How Will It Work?


Rohit Kulkarni

Rohit Kulkarni

Jul 14, 2024



In favour of digital tokens for bank logins, Singapore’s banking industry is ramping up security measures by phasing out One-Time Passwords (OTPs). The Monetary Authority of Singapore (MAS) and the Association of Banks in Singapore (ABS) has announced this change, will be implemented increasingly over the next three months for customers who have already activated digital tokens on their mobile devices.

Digital Tokens Will Replace OTPs For Bank Customers In Singapore: How Will It Work?

From OTPs to Digital Tokens: Singapore Banks Level Up Security Against Phishing Scams

A major worry in Singapore, Digital tokens offer a more robust protection against phishing scams. The fraudsters often involve tricking users into revealing their OTPs on fake websites, these scams, which cost victims at least SGD 14.2 million in 2023.

Banks making it significantly harder for scammers to gain unauthorized access to accounts, by using Digital tokens and eliminating the need for OTPs entirely.

The evolving landscape of cyber threats reflects move away from OTPs. when introduced in the 2000s, OTPs were valuable security measure, advancements in social engineering techniques have made them in danger. Phishing scams have become more smooth, often employing near-identical copy of legitimate bank websites to cheat users.

Levelling Up Security: Singapore Strengthens Bank Logins with Digital Tokens

This move towards digital tokens strengthens the authentication process and reinforces Singapore’s fight against online scams. Banks, MAS, and the Singapore Police Force remain committed to growing solutions that add to collective security in the face of ever-changing fraud strategy.

Recognizing there might be some initial challenges during the switch, Ong-Ang Ai Boon, Director of ABS, highlighted the importance of these security enhancements. “This initiative provides an added layer of protection for customers against unauthorized access to their accounts”. Loo Siew Yee, Assistant Managing Director at MAS stated. “Such measures are essential to prevent scams and safeguard our customers’ financial well-being.”

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Rohit Kulkarni
Rohit Kulkarni
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