customer care

After successfully scamming people on Google Maps, Google Search Engine is the next platform to turn out untrustworthy. A woman from Delhi blindly put her faith in the Google Search Engine only to get conned by frauds who robbed her of Rs.…

SBI have launched their first ever chatbot called SBI Intelligent Assistant or SIA, which would be powered by AI, and designed to assist customers.

Of all the uses of social media in enterprise context, I was and still am a big fan of using social media for crowdsourcing. There have been numerous incidents where businesses have leveraged crowdsourcing to maximize and in most cases get…