Aadhaar, PAN, License From DigiLocker Can Be Accessed Via Whatsapp Chat! Find Out How? Is This Beneficial?

MyGov today announced that the citizens will now be able to use the MyGov Helpdesk on WhatsApp to access the Digilocker service. This move is a step towards making the Government services accessible, inclusive, transparent and simple.

DigiLocker Account

This will entail creation as well as authentication of the Digilocker account and downloading various documents like PAN card, driving license, vehicle registration certificate, among others, all on WhatsApp.

Under the leadership of Hon’ble Prime Minister Shri Narendra Modi, the government has been working for “Ease of Living” through Digital India.

Bringing MyGov Helpdesk on WhatsApp is a major step to ensure governance and government services at the fingertips of citizens.

Starting with Digilocker services, for integrated citizen support and efficient governance, a suite of services shall now be offered through MyGov Helpdesk. 

From the safety of their homes, users shall be able to access the following documents with ease and convenience: 

1. PAN card

2. Driving License

3. CBSE Class X Passing Certificate

4. Vehicle Registration Certificate (RC)

5. Insurance Policy – Two Wheeler

6. Class X Marksheet

7. Class XII Marksheet

8. Insurance Policy Document ( Life and Non life available on digilocker)

WhatsApp users across the country can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.

The MyGov Helpdesk

The MyGov Helpdesk (earlier known as MyGov Corona Helpdesk) has served as a critical instrument in fighting Covid-19 pandemic by offering people authentic sources of Covid-related information, along with critical uses like vaccine appointment bookings and vaccine certificate downloads.

Over 80 million people have reached out to the helpdesk. Over 33 million vaccine certificates have been downloaded, and millions of vaccination appointments have been booked across the country.

With new additions like Digilocker, the MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.

When it comes to providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform, Offering Digilocker services on the MyGov Helpdesk is a natural progression.

With almost 100 Million+ people already registered on Digilocker and 5 Billion+ documents issued till date, the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones. This is in line with the vision of PM Shri Narendra Modi to streamline and improve delivery of public services.”