We have always feared that bots will take over the world just like in Terminator, but that day is not coming anytime soon, at least not in the foreseeable future.
However, one can’t ignore the latest developments about the chatbots, which can change the way how companies interact with their customers. These chatbots can help provide basic information about anything to the customer with the USP that these chatbots will not time to reply unlike humans. The responses will be provided instantaneously which will improve the customer experience greatly.
Following this trend, ixigo has also launched its own chatbot called ‘ixibaba’. Ixibaba is an AI (Artificial Intelligence) bot having a persona of real baba. The bot can provide quick and quirky answers to all travel related queries.
Travellers can chat with the bot and get answers to their queries related to flights, hotels, cabs, place to visit, vacation destination, etc. The bot will offer information after querying ixigo’s meta-search engine for cheapest travel deals. Ixibaba can also provide real-time information about the weather, travel routes, flight timings, train status, and offbeat adventure activities.
The company also claims that this is the first-of-its-kind innovation in the Indian travel industry which will help you will all your travel-related doubts like a knowledgeable friend.
“ixibaba is a personal travel assistant that can help you with all your travel queries just like a knowledgeable friend would. With platforms such as Facebook messenger and Whatsapp reaching a critical mass of over a billion users, chat based information and commerce is bound to take off. We believe we are at the forefront of this evolution when it comes to travel,” said Aloke Bajpai, CEO & Co-Founder, ixigo.
It took the company 1 year to build this bot which not only answers users’ queries but also learns from them side-by-side.
ixibaba is also claimed to have an accuracy of about 80% and has learnt from over 30 million data points ranging from Point of Interests, destinations, routes, and things to do from India and across the world.
“It took us one year to build ixibaba and it will continue evolving as it learns from real interactions with travelers, since we use artificial intelligence and deep-learning. In tests with over 1000 users, we have seen a nearly 80% accuracy in recognizing travel related queries, and we expect this to continue improving,” mentioned Rajnish Kumar, CTO & Co-Founder, ixigo.
ixibaba uses its AI to answer questions that users like you and me would throw at it in daily life and it does so in a very appealing way. Check the video below to know how this chatbot can help you plan your travel.
ixibaba is already live in action and can be accessed here or at Facebook.
What are you waiting for? You can ask whatever you like to this bot and check how quirky can it get.
PS: The baba goes into the state of trans too!
Well… to be frank, I have been reviewing IxiBaba very much in details and found it to be very disappointing as it doesnt understand the Intent / context of the conversation where it just uses the standard retrieval based model. Picks the specific keyword from the sentence and just share the response. Only one good thing, I found interesting in it was the Sequential capture of the information from past inputs.
It needs to be improved more and in terms of accuracy I find it more of Marketing gimmick as 80 % is hard to achieve considering the response I got from it.