OnePlus 12R Users Will Get 100% Refund Due To False Specifications


Radhika Kajarekar

Radhika Kajarekar

Feb 18, 2024


One of the strongest arguments for consumers to spend more on a phone is faster storage. It has come to light that OnePlus has admitted to false advertising about the storage type of the phone.

OnePlus 12 Rs Users To Get Full Refund

For those who purchased OnePlus 12Rs but were misled about the storage type, OnePlus announced a complete refund.

Although the phone is actually using older UFS 3.1 storage, it was falsely advertised as having fast UFS 4.0 storage.

Purchasers of the 256GB model can get a refund through March 16, 2024.

OnePlus president and COO Kinder Liu stated on a forum post, “Thank you for your patience. I would like to share that our customer service teams are now fully briefed on the situation and have been helping those of you with concerns over the last few days.”

Teams providing customer care have already been informed and are supporting anxious customers.

Previously, Liu had already apologized for the misunderstanding and asked for understanding.

Up until the designated date, customers can speak with customer service about refunds and discussions.

OnePlus 12 R Gets Lower Than Expected Results On Benchmark Apps

When benchmark apps like AnTuTu produced lower-than-expected results for the 256GB OnePlus 12R model, controversy broke out. Although UFS 3.1 storage was being used, the phone was advertised as having UFS 4.0 storage.

Following a backlash on social media, OnePlus admitted the mistake and issued an apology. Additionally, Liu highlighted performance improvements observed with UFS 3.1 storage in an effort to allay worries.

In an effort to win back customers’ trust, OnePlus is giving refunds. However, even with the storage problem, OnePlus thinks the 12R lives up to the hype. As per Liu, “We’re still confident that the OnePlus 12R lives up to the high expectations you have of our devices, and that you will love it when you try it. But I also hope that our quick action shows that we value our relationship with you, our community, and has helped restore your trust in us.”

There is a possibility that variations in storage types may have an impact on future-proofing and speed. Additionally, there is a substantial price difference between the phone’s various storage options. The phone’s entry-level 8GB/128GB and 16GB/256GB variants are priced substantially differently—by around Rs 6,000.


Radhika Kajarekar
Radhika Kajarekar
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