With its earlier flagship models, such as the OnePlus 10 Pro and OnePlus 9 Pro, OnePlus is dealing with a new hardware failure problem.
Customers claim that all of a sudden, their devices brick—that is, they stop working altogether, with black screens and dead batteries.
Read on to find out all the details!
New Hardware Failure Issue Emerges in Older OnePlus Models
Phones are experiencing slowness, overheating, and finally shutdowns; attempts to update the software have not prevented the phones from freezing and becoming unresponsive.
Users who are impacted report having dead motherboards and unchargeable or hard-reset devices. Customers become frustrated as repair charges for these bricked phones can reach ₹42,000, frequently surpassing the devices’ current market worth.
A consumer brought to our attention that the cost of the repair exceeded the phone’s original purchase price.
Repeated Problems and Increasing Client Dissatisfaction
Similar issues with dead motherboards and expensive repairs were also seen in OnePlus’s prior models, the OnePlus 7 and OnePlus 6. Customer discontent is rising as the OnePlus 10 Pro and OnePlus 9 Pro are now having the same problems.
A large number of consumers are requesting free repairs or replacements for their bricked smartphones. Even though the number of complaints is growing, OnePlus has not yet released a formal statement to address the matter.
As more users report similar problems, the company is coming under increased scrutiny. The focus is on how it will address these issues and give its devoted clients fair resolutions.
OnePlus Offering Free Screen Replacement For Selected Smartphones
In response to recurring AMOLED screen issues, OnePlus has launched a new initiative offering free screen replacements for select phone models. This proactive approach, part of the Red Cable Club loyalty program, aims to address the green line issue that has affected various smartphone brands.
The program specifically targets the OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R models. Users of these devices can visit OnePlus service centers for a diagnostic to determine if their screen is at risk. The initiative is designed to preemptively replace potentially faulty displays, ensuring a better user experience.
