In a bizarre development, InterGlobe Aviation Limited working as IndiGo allegedly found that a sandwich served in their recent flight contained a screw which was discovered by the passenger.
How Did This Happen?
The story started on February 1, when u/MacaroonIll3601 posted on Reddit which is an American social news aggregation.
The source has written about receiving a spinach and corn sandwich on the Eight from Bengaluru to Chennai.
Further clarifying he confirmed that he did not consume it while traveling within the aircraft.
On the contrary, he opened the packet after arriving at his destination and was shocked to discover a screw in his food.
After this incident, he called the airlines to request an apology.
In response, IndiGo denied his complaint because he ate the sandwich after the Eight, according to the source.
Social Media Came To Rescue
Seeing the response, he has asked other Redditors for their suggestions on how to handle the problem with IndiGo.
In his words, ”While traveling indigo recently on 01/02/24 from BNG to Chennai I got a screw in my sandwich when I urged for an apology from the airline end, they came back with a response that wince consumed it post flight it couldn’t be found legible!!!! #indigo how should I approach this so Indigo can at least respond.”
Besides this information, he has also shared some pictures of the half-eaten sandwich, where you can clearly see the sandwich inside a wrap having the IndiGo logo.
In response to this post, many Reddit users urged him to take legal action against the airline and some asked him to complain to FSSAI about it.
“If they aren’t responding back properly”, You are able to file a complaint about it in consumer court! Unlike traditional courts, this is not a daunting process, said one person in advice.
Further adding “They should be there too. They may ask you to come to a hearing so they can question you about your version. And it will, at most, be closed after two hearings!”
In another piece of advice, a person said, ”Not just Consumer court. Can include FSSAI too for the food served if that is applicable. They have a dedicated 24×7 helpline too. ”
A third person said, ”Please reach out to their CEO and founder and higher management on LinkedIn and share this with them. Start with writing a post on Linkedin about your experience, no apology, and how dangerous this can be for anyone and everyone. Everyone takes LinkedIn seriously. I am sure FB, Instagram won’t help you but Linkedin de\nitely will. If possible, tag the CEO and airlines.”
Need Of Awareness
It is noteworthy here that this can happen with anyone during flights or while using any other services.
Unfortunately, we are still not properly aware of how to handle this kind of scenario.
Thanks to social media, at least we can communicate and get to know different perspectives.
But, we can not deny that there is a need for a proper framework to handle this kind of situation.
Lets watch this space as it would be quite interesting to see how Indigo handles this issue, till then stay connected.
