Govt Declares That Shopkeepers, Retailers Have No Right To Ask For Your Phone Number


Radhika Kajarekar

Radhika Kajarekar

May 26, 2023


The Consumer Affairs Ministry has taken action in response to consumer complaints by issuing an advisory that instructs retailers not to demand customers’ personal contact details for certain services, according to Consumer Affairs Secretary Rohit Kumar Singh. 

Govt Declares That Shopkeepers, Retailers Have No Right To Ask For Your Phone Number

Retailers Directed Not To Insist On Customers’ Phone Numbers

Singh highlighted that retailers claim they cannot generate a bill without obtaining personal contact details, which he deemed an unfair and restrictive trade practice under the Consumer Protection Act. 

The requirement lacks rationality, and collecting such information raises privacy concerns.

“Sellers say they cannot generate the bill until personal contact details are provided. This is an unfair and restrictive trade practice under the Consumer Protection Act and there is no rationality behind collecting the information,” the Secretary told reporters.

To address this issue in the interest of consumers, the Consumer Affairs Ministry has issued an advisory to the retail industry, as well as industry chambers such as CII and FICCI. 

The advisory emphasizes that it is not mandatory for customers in India to provide their mobile numbers to retailers in order to receive a bill. Retailers’ insistence on obtaining contact details puts customers in an uncomfortable position, as they often have no option to opt out of providing this information.

The advisory aims to rectify this practice and ensure that retailers understand and comply with the regulations. It is part of the government’s efforts to protect consumer rights and promote fair trade practices. 

By addressing the issue of retailers demanding personal contact details, the ministry aims to safeguard consumer privacy and prevent unfair treatment of customers.

Union Minister’s Advice For All Indians: Never Share Your Phone Number With Retailers

For safety reasons, personal numbers should not be shared with any retailer unless there is a valid reason for which they are requesting them. 

Rajeev Chandrasekhar, Union Minister of State for Electronics and Information Technology, has advised consumers to withhold their personal mobile phone number from merchants unless they have a valid reason to do so.

In 2022, severe fines of up to 500 crore rupees can be imposed for personal data breaches, according to the DPDP Bill. It states that failure to implement reasonable security safeguards to protect data and prevent personal data breach will result in penalties for data processors and data fiduciaries.


Radhika Kajarekar
Radhika Kajarekar
  • 521 Posts

Subscribe Now!

Get latest news and views related to startups, tech and business

You Might Also Like

Business
Dec. 8, 2022

Beat The Burden Of Medical Inflation With A Health Insurance

As disease rates rise and medical technology develops, treatment costs climb. It’s essential to understand that medical costs are not exclusively associated with hospitals. The cost of prescription drugs, diagnostic procedures, ambulance and operating room fees, consultations with doctors, and other costs are also constantly increasing. All of them could put a big strain on […]

Business
Dec. 8, 2022

3 Biggest Changes Of iOS 16.2 Update That Every iPhone User Should Know!

In its latest update Apple said that it is preparing for the iOS 16.2 update for iPhones across the world. Notably, like the previous release, there are a couple of changes coming for the iPhones.  iOS 16.2 Update Release Date So far, Apple has not announced a release date for iOS 16.2 update. Reportedly, the […]

Business
Dec. 8, 2022

300 Microsoft Employees Create Employee Union, First Time Ever: This Is How Microsoft Reacted

Around 300 workers at Microsoft Corp.’s ZeniMax Studios have commenced the process of forming a union which is said to be the first at the software giant in the US.  Here, Microsoft Corp.’s ZeniMax Studios known for popular video games including Skyrim and Fallout. Forming Union In Microsoft Corp Moreover, the quality assurance employees at […]

Business
Dec. 7, 2022

India Beats China In Air Travel Safety: Ranking Jumps From 102 To 48 In Global Aviation Safety

India’s air safety protocols and executions have improved drastically over the years, as validated by the findings of a specialized agency of the United Nations, the International Civil Aviation Organization or ICAO. The UN watchdog has upgraded India’s ranking in terms of aviation safety to the 48th position, jumping past the rankings of countries like […]

Recent Posts

Related Videos

   

Subscribe Now!

Get latest news and views related to startups, tech and business

who's online