A complaint was registered against the country’s biggest online-education company Byju’s, and the district consumer disputes redressal commission has charged a refund of nearly Rs 45,000 on the company, along with compensation and litigation charges.
As per reports, a resident of Ludiana, Punjab, had filed charges on Byju’s for delaying refunds to a customer.
Ritu Goel of JJ Enclave, Dugri, Phase-III filed a complaint against Byju’s on December 23, 2019, stating that she had bought an online programme for her daughter on October 6, 2019.
As per BYJU’s terms, Goel said that the company had assured that if the programme for her daughter Ananya of Class 9 would not be satisfactory, the company will refund the amount if the return is made within 15 days.
Goel stated that since her daughter did not gain much benefit from the app and the purchased programme, she sent a mail to the company (Byju’s) seeking refund on the 13th day from the purchase.
She has been seeking a refund of Rs 44,500 from the company, along with an interest and compensation of Rs 50,000 and another litigation expenses of Rs 15,000.
As per Goel’s complaint, the company kept her in limbo for the refund and finally ended up refusing to refund her the said amount.
Goel stated in her complaint that the firm’s unfair trade practice has resulted in mental agony and harassment, stated an HT report.
Further, the ed-tech company has said that it will discontinue the sale of tuition to families having lower income.
On Friday, one of Byju’s founding partners, Pravin Prakash attended the closed-door hearing on behalf of CEO Byju Raveendran. It is believed to be the first such notice issued against an edtech company in India over its sales practices, stated Reuters.
In a statement responding to the NCPCR’s notice, the company highlighted its “robust sales audit process, high student satisfaction rates and large not-for-profit initiative”, added the report.
