Logistics is to e-commerce what queues are to retail stores! The longer the wait, the more frustrated a customer!
And that is why it is absolutely essential to choose the best and most reliable logistics partner for your business. It makes for some major disappointment when you get a call from a customer complaining about the state and time of deliveries made.
To help you choose better, Zepo, a Indian SAAS E-Commerce platform, did a review of some of the popular domestic courier options in India primarily on 5 major criteria:
- Serviceable area
- Delivery times
- Rates
- Pick up facility
- COD
Here is an Infographic created by folks at Zepo to visually present the comparative ratings.
A fairly recent addition to the ecommerce logistics scene is DTDC’s DotZot. An e-commerce-only logistics solution, DotZot looks rather promising. Servicing over 8000 pin codes and 2300 cities/towns, as of now they seem well worth the shot. But it remains to be seen whether they will genuinely solve problem of small sellers or end-up being just another run-of-the-mill courier company.
[Editor’s Note: With inputs from Nitin Purswami of Zepo.in]