Now, this is outrageous – A twitter user tweeted today that his sister had ordered an iPod, but to her surprise she was delivered 2 stones inside the box.
Twitter user with handle @nikhilsekhar tweeted the following accompanying picture of the said delivery.
We have spoken to our customer and will make sure a replacement is sent over right away. 3/3
— Flipkart (@Flipkart) March 10, 2013
But what if…
Now, this kind of a thing happening is outrageous – and it is good to see that Flipkart has owned the responsibility and is going to offer an immediate replacement of the product.
However, I have a question in mind – What if the customer is lying?
Please bear in mind, I am not talking about this incidence, but putting across a theoretical situation.
What if a buyer actually replaces the delivery (after he has received the correct product) and then alleges that Flipkart has delivered him with stones (or whatever) inside it? What happens in that case. If you think that such kind of thing will not happen…you are wrong. There are many out there waiting to take advantage of the system..
Flipkart is in no position to actually contend that they have delivered it correctly, neither can they challenge the customer (and if they do, it will be one big social media mess).
So what happens then? Would love to hear reader’s views on this!