Cash management services provider CMS Info Systems has secured a major contract from the State Bank of India (SBI) worth approximately ₹1,000 crore. Under the agreement, CMS will handle integrated cash operations for 5,000 SBI ATMs across India, marking one of the largest ATM outsourcing deals in the banking services sector.
What The Contract Covers
The deal assigns CMS the responsibility of providing end-to-end ATM cash management services, which include:
- Cash loading and replenishment
- Reconciliation of cash balances
- ATM monitoring and operational support
- Security and logistics related to cash movement
- Management of cash-handling staff and resources
By outsourcing these functions to CMS, SBI aims to enhance efficiency, improve uptime, and ensure reliable ATM availability for customers.
Scale And Scope Of Operations
The contract covers 5,000 ATMs spread across urban, semi-urban and rural regions, reflecting SBI’s expansive physical footprint. With cash demand remaining strong in many parts of the country, maintaining ATM uptime and availability is a critical component of retail banking services.
CMS will deploy its network, logistics expertise and specialised workforce to ensure smooth cash flow to ATMs while maintaining high standards of security and compliance.
Why SBI Chose Outsourcing
SBI’s decision to outsource ATM cash operations is part of a broader industry trend where banks increasingly rely on specialised third-party vendors for non-core functions. This allows banks to focus on core financial services while leveraging external partners’ operational strength in logistics, cash handling and technology.
Banks have been progressively outsourcing ATM cash management to improve efficiency, reduce operational costs, and manage risks associated with cash logistics.
Impact On CMS Info Systems
Winning the SBI contract represents a significant milestone for CMS Info Systems, boosting its presence in the cash management domain. The deal strengthens CMS’s portfolio of contracts with major Indian banks and underscores its capabilities in handling large-scale, critical financial infrastructure operations.
The revenue from this engagement is expected to have a positive impact on CMS’s business performance in the coming years.
Broader Banking Infrastructure Context
Even as digital payments grow rapidly in India, ATMs remain a key channel for cash access, particularly outside major cities. Integrated cash solutions ensure that machines stay stocked and functional, reducing customer inconvenience and enhancing trust.
By partnering with CMS, SBI aims to ensure that its extensive ATM network continues to deliver reliable service while optimising operational efficiency.
What It Means For Customers
For SBI account holders and cash users in general, the new arrangement is expected to improve ATM service levels. Better cash management should lead to:
- Fewer out-of-cash situations
- Faster resolution of machine faults
- Improved overall availability of ATMs
This, in turn, supports financial inclusion and convenient access to cash across regions.
