Passengers at Bengaluru’s airport have expressed strong frustration after new rules were introduced that require them to walk up to 800 metres to reach designated taxi pick-up points. The change has caught many travellers by surprise, particularly those with luggage, children, or mobility challenges, and has triggered widespread complaints.
What the New Rule Means
Under the airport’s updated passenger movement guidelines, authorised cab operators and ride-hailing services must pick up passengers at locations that are farther from the terminal exits than before. Instead of hailing rides near the departure area or direct drop-off points, travellers now have to walk to remote designated pick-up zones that can be as far as 800 metres from the airport terminal gates.
Airport authorities say the change is aimed at managing traffic congestion and improving safety by reducing vehicle crowding near terminal exits. However, travellers argue that the new arrangement is inconvenient, especially for long-haul flyers and families with baggage.
Commuter Reaction
Many passengers have taken to local forums and social media to express their displeasure. Common complaints include:
- Long walks with heavy luggage
- Difficulty for elderly travellers and those with children
- Challenges for people with disabilities or health conditions
- Confusion over cab stand locations
Some passengers say they were unaware of the requirement before arriving at the airport, leaving them stressed and struggling with bags across long distances.
Airport’s Justification
Airport authorities maintain that the new pick-up zones are part of a broader effort to decongest traffic areas near the arrival gates, improve overall safety, and streamline vehicle flow. By moving cab stands farther out, they hope to minimize vehicle idling and reduce the risk of road blockages directly in front of the terminals.
Officials insist that clear signage and staff assistance are being provided to guide passengers to the new pick-up points. They also highlight that the changes were made after reviewing patterns of traffic build-up and pedestrian movements around the airport.
Impact on Travel Experience
While the policy focuses on traffic management, many travellers argue that the added walking distance diminishes the convenience of modern air travel. Bengaluru’s airport handles thousands of passengers daily, many of whom arrive after long flights or during peak heat hours. The extra walk can be tiring and inconvenient, especially when luggage trolleys are not easily accessible on the route.
Frequent travellers have also questioned whether alternative assistance — such as shuttle services to cab stands or closer pick-up options for elderly passengers — should be introduced.
