Flipkart Slapped With Rs 42,000 Fine Because Customer Didn't Get His Smartphone; Payment Was Already Made


Shreya Bose

Shreya Bose

Jan 07, 2023


The Bengaluru Urban District Consumer Disputes Redressal Commission has fined Flipkart for failing to deliver the order of a cell phone despite the buyer completing the payment.

Flipkart Slapped With Rs 42,000 Fine Because Customer Didn't Get His Smartphone; Payment Was Already Made

Background

The payment was paid in advance. 

Divyashree. J., a resident of Rajajinagar in Bengaluru, had filed a complaint against the site that she had booked a Rs 12,499 mobile phone from the platform on January 15, 2022, which was supposed to be delivered the next day.

She accused the company of receiving full payment but not delivering the product.

Despite the court serving notice to the site, Flipkart did not send its representative to the commission.

Accusations

The order from the Bengaluru Consumer Court stated that Flipkart has not only shown ‘total negligence’ of service but followed unethical practices as well.

It has ruled in favor of the customer, who the court said has suffered financial loss and ‘mental trauma’ due to the incident.

She had payment in installments even before actually receiving her order. 

The court order also stated that she had contacted customer care many times.

Monetary punishment

Flipkart has been ordered to pay Rs 12,499- which the phone cost along- with yearly interest of 12 per cent.

On top of that they have to pay at Rs 20,000 fine, and Rs 10,000 for legal expenditure.

Word(s) of advice

Future customers of the company should note the following before placing an order:

  • Such platforms have various resellers listed, hence it is better to check their details before placing an order, even more so if it’s an expensive one
  • Aside from ratings, do go through the reviews left by legitimate customers
  • It’s more advisable to choose cash on delivery for costly orders
  • There have been multiple incidents where a customer received bars of soap instead of the cell phone they ordered 
  • To avoid this scenario, some platforms like Flipkart offer open-box delivery which lets you open the box and check the product when its delivered

Shreya Bose
Shreya Bose
  • 194 Posts

Subscribe Now!

Get latest news and views related to startups, tech and business

You Might Also Like

ECommerce
Sep. 15, 2022

Confirmed! Amazon, Flipkart Will Start Mega Festive Sales From This Date: Everything You Need To Know

Both Amazon and Flipkart will launch their festive season sales from September 23. Contents1 Duration2 Delivering to all pin codes3 Early access4 New launches, bank offers5 Influencers and live streaming6 Special launches7 Affordability, job creation Duration Amazon India’s sale event Amazon Great Indian Festival will take place for 28 to 29 days. Flipkart’s Big Billion […]

ECommerce
Sep. 12, 2022

Myntra Will Hire Record 16,000 New Employees To Manage Festive Rush! Incentives Announced

Fashion e-tailer Myntra plans to hire up to 16,000 people directly and indirectly in preparation of the expanded demand of the festive season of Diwali. Those hired will be working in delivery, logistics, warehouse handling, and customer support roles. Contents1 Incentives, equal opportunities2 Highest festive additions3 Who stays and who goes?4 Back to regular festivities […]

ECommerce
Mar. 15, 2022

Top 12 Mobile Deals From Amazon, Flipkart Sales (Flipkart Big Saving Days, Amazon Fab Phones Fest)

Flipkart Big Saving Days sale and Amazon Fab Phones Fest sale are now live. Flipkart is offering additional discounts with SBI credit cards along with EMI transactions, while Amazon is offering extra discounts with BOB and HDFC credit cards. Both the e-commerce platforms are offering deep discounts across all the categories and brands be it […]

ECommerce
Mar. 13, 2022

Top Mobile Offers From Flipkart, Amazon Sale: Flipkart Big Saving Days, Amazon Fab Phones Fest

Amazon and Flipkart are hosting their respective pre-Holi sales. Flipkart Big Saving Days sale and Amazon Fab Phones Fest sale are now live. Flipkart is offering additional discounts with SBI credit cards along with EMI transactions, while Amazon is offering extra discounts with BOB and HDFC credit cards. Both the e-commerce platforms are offering deep […]

Recent Posts

Related Videos

   

Subscribe Now!

Get latest news and views related to startups, tech and business

who's online