Besides poor performance of its phones in the Indian smartphone market, the Taiwanese company now has one more thing to worry about. And that is the anti-HTC campaign being run by mobile phone retailers in the city of Delhi.
Consumers have long been complaining about super-expensive price tag of HTC phones, but we never thought that it would come to this. This protest is not about the outrageous price tag at all but is about their quality of service and after-sales support.
A number of mobile phone retailers in Delhi are putting up banners advising customers to not choose HTC phones for their poor quality of service. These banners are either hung outside the shop or are fixed at the payment counter.
Who’s Doing It & Why?
These posters have been circulated across various markets in Delhi by an unregistered entity named Delhi Mobile Sellers Association. According to a distributor, this issue originally surfaced from Karol Bagh’s Gaffar Market.
Distributors are complaining that HTC is unwilling to provide customer support for repair and servicing of its phones whether purchased online or offline. Retailers fear that if they sell such phones, then they’ll risk losing their customers forever.
What’s HTC Saying?
As per the news published on TOI, an HTC Customer Service Official denied any such issue in the company’s after-sales support and even went on to add that this might be either an attempt by the rival brands to tarnish the company’s reputation, or a problem at local corners.
There is no official confirmation from HTC India about this, but we seriously doubt that any reputed smartphone company would act like this for fending off the competition.
Things will get more clear in the due course of time, but we will still advise you to check the quality of service at your nearby HTC service centre before making a buying decision. Better safe than sorry.