Zomato is piloting an AI-powered voice bot that allows customers to order food using natural voice conversations instead of typing. The new feature enables users to describe what they feel like eating, receive personalised recommendations, and place orders through a conversational interface. Currently being tested with a limited group of users, the initiative marks another step in Zomato’s growing investment in artificial intelligence.
Order Food By Simply Speaking
The voice bot is designed to make food ordering more intuitive. Instead of manually searching for restaurants or dishes, users can simply speak to the AI, describing their cravings, dietary preferences, cuisine choices, or budget.
The AI then analyses the conversation and recommends suitable restaurants and menu items before helping users complete their order.
A More Personalised Ordering Experience
Unlike traditional search-based ordering, the AI assistant can engage in a two-way conversation. It can ask follow-up questions, understand user preferences, and provide recommendations based on factors such as taste, location, and previous ordering habits.
This conversational approach aims to make discovering meals quicker and more personalised.
Part Of Zomato’s Growing AI Strategy
The voice bot is the latest addition to Zomato’s expanding AI ecosystem. Over the past few years, the company has introduced AI-powered restaurant recommendations, customer support tools, and logistics automation to improve efficiency across its platform.
The new voice ordering feature reflects the company’s broader goal of making food delivery faster, smarter, and easier to use.
Benefits For Customers And Delivery Operations
Voice-based ordering could make the platform more accessible for users who prefer speaking instead of typing, including elderly customers and those looking for a hands-free experience. It may also reduce the time required to search through long restaurant lists and menus.
By understanding customer intent more accurately, the AI could improve recommendation quality while streamlining the ordering process.
Pilot Programme Underway
The feature is currently being tested with a small group of users before a wider rollout. Zomato is expected to use feedback from the pilot to refine the voice bot’s performance, improve recommendation accuracy, and enhance the overall user experience before making it available to more customers.
Summary
Zomato is testing an AI-powered voice bot that enables customers to order food through natural conversations. The feature provides personalised meal recommendations, understands user preferences, and simplifies the ordering process using voice commands. Currently available to a limited number of users, the pilot highlights Zomato’s continued focus on integrating artificial intelligence into its food delivery platform.
