Zoho’s email and collaboration suite, Zoho Workplace, now integrates advanced AI capabilities through Ask Zia, the company’s conversational AI assistant. Users can prompt Zia to find specific emails, summarise conversations, and even draft and send new emails. The suite—comprising Zoho Mail, Zoho Sheet, Zoho Tables, and Zoho Cliq—now allows users to perform routine communication tasks hands-free, making collaboration faster and more intuitive.
A new Lead Generation Agent automatically scans unread emails, identifies sales inquiries, and converts them into actionable leads, saving teams significant time on manual filtering.
Zoho Tables Gets Smarter With AI Insights
Within Zoho Tables, users can now quickly set up data bases using sample data, linked fields, and pre-built templates. AI-driven features like Sentiment Analysis and Language Detection enhance the intelligence of datasets, allowing users to better understand tone, intent, and context in their information.
Customer Experience Gets a Boost With Zoho Desk
For the customer experience segment, Zoho Desk has introduced specialized AI agents for ticket management. The new Resolution Expert Agent documents ticket resolutions automatically and saves summarised versions as reference materials, helping support teams resolve similar issues faster in the future. This agentic approach enables a self-learning support system that improves over time.
Zoho Recruit Brings AI to Talent Management
In the HR domain, Zoho Recruit now leverages AI for better Candidate and Job Matching, scanning resumes and job descriptions to suggest ideal fits. The AI-Assisted Assessment Generator creates custom assessments—complete with questions, answers, and scoring weights—tailored to specific roles and requirements, simplifying the hiring process for recruiters.
Driving the Future of Work With Agentic AI
By embedding agentic AI into its ecosystem, Zoho is empowering users to automate everyday operations, enhance decision-making, and focus on higher-value tasks—solidifying its position as a leader in intelligent business software.
